Success-focused Student Services Specialist and Career Development Facilitator with skills needed to properly explain programs, policies and procedures to Students and General Public of all cultures and ethnicities. Determined employee with over 15 years of experience assisting Students, Job Seekers, and Employers by supporting educational and career goals, and successful placement of Interns and Job Seekers with employers.
Overview
6
6
years of professional experience
Work History
Human Services Specialist II
Nevada County
01.2022 - Current
Input information and obtain quantitative and qualitative data on client details to provide services requested.
Describe procedures, requirements, and policies to clients and interested parties.
Process applications and follow strict procedures to keep sensitive data confidential.
Participate in trainings and seminars to improve skills set and knowledge.
Meet with clients to conduct assessments of current situations and establish what needs to address.
Streamline case management processes through effective organization and time management techniques, resulting in increased efficiency.
Collaborate with multidisciplinary teams to provide holistic support for clients and their families.
Provide ongoing support for clients transitioning out of care facilities or rehabilitation centers into independent living situations.
Maintain accurate documentation of client interactions, ensuring effective communication among team members and continuity of care.
Human Resources - Payroll Associate
Hills Flat Lumber Company
03.2021 - 11.2021
Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
Reviewed and screened applicant resumes to identify qualified candidates. Assisted with recruitment and onboarding of new employees.
Conducted thorough new hire orientations, providing employees with a comprehensive understanding of company policies and procedures surrounding compensation and benefits.
I updated employee files with new details such as changes in address or salary levels.
Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations. Managed confidential personnel files diligently to protect sensitive employee information from unauthorized access or disclosure and to establish accuracy and compliance with applicable regulations.
Primary contact for employee inquiries related to pay, benefits, tax withholdings, and deductions – resolving issues efficiently while maintaining excellent customer service standards.
Managed payroll for over 100 employees, ensuring timely and accurate disbursement of salaries each month.
Coordinated resolution of payroll discrepancies. Tracked employee vacation, sick, and personal time.
Conducted exit interviews with departing employees to gather valuable feedback on areas of improvement within the organization.
Business Services Representative
Alliance For Workforce Development
04.2019 - 03.2021
Developed strong relationships with clients and businesses to foster trust, loyalty, and long-term partnerships
Assisted in recruitment processes by screening resumes, scheduling interviews, and onboarding clients for WIOA-funded On-the-Job-Training (OJT) job opportunities as needed.
Maintained database systems to track and analyze operational and strategic data. Organized filing systems for easy retrieval of important documents, as well as optimal efficiency in daily tasks.
Maintained accurate records of program participants' and employers' progress in On-the-Job-Training (OJT) job placements to ensure participant success and businesses adhered to program guidelines.
Created and managed OJT program's success by placing candidates with employers by regularly monitoring and evaluating progress of training.
Self-motivated, with a strong sense of personal responsibility. Cultivated interpersonal skills by building positive relationships with others.
Liaised with businesses, community and social groups to foster relationships and promote services offered at AFWD, Inc.
Organized and facilitated in-person and virtual recruitment events for businesses, Nevada County Economic Resource Council, and CSU Chico Career Center.
Facilitated workshops for job seekers including, Resume Writing, Job Searching, and Interviewing Techniques.
Admissions Advisor
California College Of Ayurveda
04.2018 - 04.2019
Improved student enrollment rates by conducting informative campus tours and personalized admissions counseling sessions.
Maintained positive relationships with students, faculty, alumni, and administration.
Educated students on college admissions process and scholarship requirements.
Enhanced overall student satisfaction by providing exceptional customer service and guidance throughout the admissions process.
Organized special events such as open houses and orientation programs to welcome new students into the campus community.
Advocated for students to access available resources.
Worked with the finance office to verify student applications and discuss payment options.
Gathered necessary paperwork and applications for students to initiate enrollment process. Maintained accurate records of all applicant information, ensuring efficient communication between various departments.
Analyzed student academic records to assess educational and career goals.
Education
Bachelor of Arts - Social Science
Chico State
Chico, CA
05.2020
Certificate - Legal Assisting
American River College
Sacramento, CA
08.2017
General Studies
Yuba Community College
Marysville, CA
06.1998
Skills
Student Services Support
Career Assessment, Guidance, and Life Planning
Knowledge of Job and Career Placement Community Programs
Client Needs Assessments
Information Protection
Affirmative Action Guidelines and Multicultural Competence