Kari Durfee

• Communicated with mobile technicians and customers to coordinate timely repairs to their tractors/trailers
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Maintained updated and detailed records of calls in physical and electronic database.

• Effectively communicated with customers to understand their commercial vehicle concerns and accurately documented them for the technicians

• Recommended necessary repairs and maintenance based on thorough inspections, ensuring customer safety and satisfaction

• Collaborated with technicians to review repair estimates, explaining the scope of work and associated costs to customers

• Managed a high volume of incoming calls, scheduling appointments, and coordinating service requests efficiently

• Maintained accurate records of all customer interactions, service history, and repairs performed in the database system

• Collaborated with parts department personnel to order necessary parts for repairs or maintenance services as per technician recommendations

• Followed up with customers after service completion to ensure satisfaction and address any additional concerns or questions they may have had

• Managed truck inventory check-ins and maintained accurate records.

• Coordinated and tracked repairs and servicing for a large inventory of tractors/trailers.

• Created and closed work orders to ensure timely service and repairs.

• Supported contract management and participated in price negotiations with office vendors and service providers.

• Organized and maintained detailed truck files.

• Assisted with wholesale inventory sales, contributing to overall sales efforts.

• Supported the onboarding process for new hires, ensuring smooth transitions.

• Processed accounts payable invoices, ensuring timely payment.

• Managed parts ordering and inventory control to ensure adequate stock levels.

• Delivered exceptional customer service, addressing inquiries and resolving issues promptly.

• Ensured the upkeep of office and building conditions, arranging repairs as needed.

• Provided administrative support to shop employees, facilitating day-to-day operations