KARI EDWARDS
Wichita,KS
Summary
Seasoned billing manager well-versed in documentation and compliance needs. Eager to enhance corporate operations by applying knowledge of the field, interpersonal skills and problem solving abilities. Proactive and hardworking collaborator focused on quality and efficiency.
Overview
27
27
years of professional experience
Work History
Billing Manager
US Heart and Vascular, Cardiovascular Care
Wichita, KS
01.2021 - Current
- Developed and implemented billing procedures to ensure accurate data entry and timely payment collection.
- Analyzed customer accounts and identified discrepancies in invoices, payments, credits, and deductions.
- Reviewed customer contracts for accuracy of pricing, terms of payment, discounts.
- Prepared monthly reports on accounts receivable status and aging analysis.
- Worked with customers to resolve billing disputes in a timely manner.
- Researched complex billing issues using internal resources and external sources as needed.
- Managed daily cash postings from lockbox or other electronic methods of payment processing.
- Maintained customer records in accounting systems ensuring accuracy of information entered into system.
- Monitored delinquent accounts and worked with collections department if necessary.
- Reconciled bank statements each month ensuring accuracy of deposits made by customers.
- Generated monthly aged trial balances for review by management team.
- Investigated unapplied payments or credits to determine appropriate application method.
- Participated in process improvement initiatives to increase efficiency within the department.
- Resolved billing issues by applying knowledge and completing in-depth research.
- Managed billing calendar and scheduled claims for payments.
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
- Provided customer service support to patients who had questions about their bills or payments due.
- Generated monthly invoices for patients based on services provided according to established fee schedules.
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
- Updated patient accounts with information obtained from internal departments or external sources.
- Processed credit card payments from patients in accordance with office policy.
- Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances.
Customer Service Representative, Team Lead
AT&T Call Center
Wichita, KS
04.2010 - 04.2014
- Provided guidance and support to Customer Service Representatives on a daily basis.
- Monitored team performance metrics such as call wait times, average handle time and first call resolution rates.
- Resolved escalated customer complaints in a timely manner.
- Trained newly hired Customer Service Representatives on company policies, procedures and protocols.
- Analyzed customer feedback surveys to identify areas for improvement within the team.
- Coordinated closely with other departments to ensure customer inquiries were resolved quickly and efficiently.
- Implemented coaching techniques to help employees reach their full potential.
- Encouraged open communication between team members about best practices for handling difficult customers.
- Acted as liaison between management, customers and other stakeholders when needed.
- Trained staff to provide excellent customer service to challenging customers.
Billing Specialist
Line Medical
Wichita, KS
04.1998 - 04.2000
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Resolved discrepancies between customers' remittances and invoices received.
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Maintained accurate records of collections, adjustments and denials in the system.
- Reconciled daily cash receipts with total deposits on bank statement.
- Worked closely with patients to discuss payment arrangements when needed.
- Implemented new policies related to billing processes when required.
Education
High School Diploma -
Sedgwick High School
Sedgwick, KS05-1995
Skills
- Team direction
- Report Preparation
- Revenue Cycle Management
- Payment posting
- Collections understanding
- Collections experience
- HIPAA knowledge
- Claims Processing
Timeline
Billing Manager
US Heart and Vascular, Cardiovascular Care
01.2021 - Current
Customer Service Representative, Team Lead
AT&T Call Center
04.2010 - 04.2014
Billing Specialist
Line Medical
04.1998 - 04.2000
High School Diploma -
Sedgwick High School
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