Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kari Fankhouser

Bronson,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Lead Certified Pharmacy Technician

CVS Pharmacy
10.2004 - Current
  • Reduced medication errors, implementing strict quality control measures and double-checking procedures.
  • Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
  • Supported management efforts to foster a positive workplace culture that prioritized teamwork, professional development opportunities, and open communication.
  • Implemented innovative solutions to optimize workflow efficiency within the pharmacy team.
  • Expanded patient access to medications through effective insurance claim processing and resolution of billing issues.
  • Developed strong relationships with healthcare providers, facilitating seamless communication for enhanced patient care coordination.
  • Increased pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
  • Streamlined pharmacy operations for increased efficiency and accuracy in medication dispensing.
  • Improved patient satisfaction by providing efficient and accurate prescription services.
  • Managed inventory effectively, minimizing waste while ensuring adequate stock levels for uninterrupted service.
  • Contributed to the success of flu shot clinics by efficiently administering vaccinations according to established protocols.
  • Streamlined communication between staff members by implementing an organized system for sharing pertinent information about prescriptions or patient concerns.
  • Maintained a clean, orderly work area in accordance with safety standards to promote a healthy work environment for employees and customers alike.
  • Established trust with patients by safeguarding their confidentiality as mandated by HIPAA regulations.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Supervised all pharmacy technicians and coordinated day-to-day assignments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collected co-payments or full payments from customers.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Reviewed and verified customer information and insurance provider information.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Developed and implemented improvements to pharmacy organization system.
  • Enhanced team productivity through effective scheduling and task delegation.

Medical Records Clerk

Bond Clinic
06.2002 - 10.2004
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Maintained patient confidence by keeping patient records information confidential.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Supported medical staff by providing organized and accurate medical records.
  • Streamlined medical record retrieval by implementing an efficient filing system.
  • Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.

Customer Service Representative

Beehive Communications
01.2000 - 06.2002
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Server, Trainer, Keyholder

IHOP
02.1997 - 01.2000
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Monitored new server performance and offered continuous support throughout training period.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Oversaw inventory management tasks for front-of-house supplies, minimizing waste while maintaining adequate stock levels at all times.
  • Developed job-specific competencies and performance standards.
  • Counted out cash drawers and balanced totals.
  • Completed store opening and closing procedures.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.

Education

Diploma -

Lake Wales Senior High School
Lake Wales, FL

Skills

  • HIPAA Compliance
  • Prescription Verification
  • Medication Dispensing
  • Drug Classification Knowledge
  • Pharmaceutical Calculations
  • Insurance Billing
  • Workflow Optimization
  • Problem-solving skills
  • Team Collaboration
  • Patient confidentiality
  • Insurance Verification
  • HIPAA
  • Drug Inventory Control
  • Updating medication histories
  • Order Verification
  • Regulatory Compliance
  • Customer Service
  • Attention to Detail
  • Prescription Filling and Labeling
  • Creative Thinking
  • Stocking shelves
  • Dispensing Medications
  • Prioritization and Organization
  • Relationship Building
  • Team Coordination
  • Data Entry
  • Cash Register Operations
  • Staff Leadership
  • Medication Storage and Labeling
  • Resolving Complaints
  • Employee Training
  • Certified Pharmacy Technician (CPhT)
  • Prescription Refill Fulfillment
  • Inventory Management
  • Receiving incoming supplies
  • Supply Restocking
  • Heartsaver First Aid CPR AED (First Aid CPR AED)

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Lead Certified Pharmacy Technician

CVS Pharmacy
10.2004 - Current

Medical Records Clerk

Bond Clinic
06.2002 - 10.2004

Customer Service Representative

Beehive Communications
01.2000 - 06.2002

Server, Trainer, Keyholder

IHOP
02.1997 - 01.2000

Diploma -

Lake Wales Senior High School

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Kari Fankhouser