Kari Fiorerosso
Surrey,ND
Summary
Organized and dependable professional with experience as a Child Support Customer Service Representative, known for guiding parents through detailed processes with clarity, patience, and a steady, supportive presence. Brings a strong foundation in Clerk of Court operations, banking accuracy, and managerial leadership, supporting efficient workflows, secure financial handling, and consistent documentation. Leads with light by creating calm, direction, and trust in challenging situations, helping families feel understood and empowered. Skilled at managing multiple priorities, solving problems with confidence, and maintaining high standards of ethics, confidentiality, and customer service. Ready to contribute these strengths to a role focused on establishing child support cases and improving outcomes for families.
Overview
27
27
years of professional experience
Work History
Child Support Customer Service Representative
State Of North Dakota
Minot, ND
12.2023 - Current
- Provided daily support to parents and guardians by explaining child support processes, payment timelines, and case statuses.
- Tracked payment records and updated client accounts within the child support management system.
- Demonstrated empathy and understanding towards clients during sensitive situations, fostering trust in the services provided.
- Ensured compliance with state and federal regulations by staying updated on changes in child support laws.
- Handled an average of 50-75 calls a day, maintaining a calm and supportive tone even during emotionally charged conversations.
- Collaborated with case managers to ensure accurate updates to accounts, enforcement actions, and payments histories.
- Able to de-escalate tense situations through exceptional empathy and clarity, ensuring families feel heard and supported.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Guided customers through online portals, applications, and forms, reducing repeat calls and improving self service success.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Clerk Of Court
City Of Surrey
Surrey, ND
06.2022 - Current
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Performed routine data entry or document management.
- Issued public notification of official activities or meetings.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained accurate records of customer accounts, payments and payment plans.
Office Manager
Glassworks
Morro Bay, CA
06.2004 - 06.2013
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Vault Teller
Mid State Bank & Trust
Morro Bay, CA
09.2001 - 06.2004
- Properly processed deposits, withdrawals and payments for average of 200 customers daily.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Executed wire transfers, stop payments and account transfers.
- Counted, verified and handled bank deposits and armored car transactions.
- Cross-sold credit cards, loans and other bank products.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Reconciled cash drawer and resolved discrepancies.
Sandwich
Subway
Morro Bay, CA
10.1999 - 09.2001
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Education
Bachelor of Science - Business Administration And Management
Western Governors University
Salt Lake City, UT02-2026
Associate of Arts -
Cuesta College
San Luis Obispo, CA05-2010
High School Diploma -
Morro Bay High School
Morro Bay, CA06-2001
Skills
- Money Handling
- Problem-Solving Abilities
- Researching Skills
- Records Management
- Public Service
- Customer Service
- Document Preparation
- Court Reporting
- Document Management
- Payment Collection
- Legal Documentation
- Docket Management
Timeline
Child Support Customer Service Representative
State Of North Dakota
12.2023 - Current
Clerk Of Court
City Of Surrey
06.2022 - Current
Office Manager
Glassworks
06.2004 - 06.2013
Vault Teller
Mid State Bank & Trust
09.2001 - 06.2004
Sandwich
Subway
10.1999 - 09.2001
Bachelor of Science - Business Administration And Management
Western Governors University
Associate of Arts -
Cuesta College
High School Diploma -
Morro Bay High School