Kari Gale

• Maintained up-to-date knowledge of product and service changes.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded proactively and positively to rapid change.
• Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
• Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.

• Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
• Restocked surgical and office supplies to keep all necessary materials easily accessible.
• Administered medications to animals in treatment and documented changes in condition.
• Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
• Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
• Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
• Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
• Recorded symptoms and documented medical observations to inform treatment decisions.
• Restrained animals to protect veterinarians from potential harm.
• Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
• Maintained detailed records of animal health care and diagnostic treatments.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Answered owner animal health questions and advised on best care practices.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
• Enhanced client satisfaction by providing compassionate care for pets during their appointments.
• Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
• Proved successful working within tight deadlines and a fast-paced environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Developed and maintained courteous and effective working relationships.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.

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