Kari Gannett
Billings,MT
Summary
At Specialty Dental Brands, I excelled as a Practice Manager, leveraging my expertise in practice and staff management to enhance operational efficiency and patient satisfaction. My strategic planning and empathetic leadership boosted team performance and revenue, achieving significant improvements in workflow and care quality without exceeding budget constraints.
Overview
37
37
years of professional experience
Work History
Practice Manager
Specialty Dental Brands
02.1988 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Created and implemented organizational policies and procedures.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Facilitated community outreach programs to promote health awareness and preventive care strategies.
Education
Master of Science - Health Administration
Montana State University
Billings, MT08-2010
Bachelor of Arts - History
Montana State University
Billings, MT05-1998
Skills
- Schedule Management
- Practice Management
- Staff Management
- Workflow Management
- Strategic Planning
- Budget Oversight
- Human Resources
Timeline
Practice Manager
Specialty Dental Brands
02.1988 - Current
Master of Science - Health Administration
Montana State University
Bachelor of Arts - History
Montana State University
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