Kari Gilberti
Bristol,CT
Summary
Growth-oriented professional with extensive experience in managing large-scale events from inception to completion. Skilled in setting objectives and KPIs, monitoring progress, and overcoming challenges to achieve event goals. Proven ability to ensure alignment with timelines and evaluate performance metrics for successful outcomes. Strong leadership and interpersonal skills foster effective communication and team motivation throughout the planning process.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
Amercas Best
10.2023 - Current
- Led cross-functional teams to enhance operational efficiency and drive strategic initiatives.
- Developed and implemented performance metrics to evaluate team productivity and service quality.
- Streamlined processes to reduce costs while maintaining high standards of customer satisfaction.
- Fostered a culture of continuous improvement through mentorship and training programs for staff.
- Assisted DM with training and managing multiple locations to ensure the region was operating smoothly and efficiently.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Assistant Manager
MyEyeDr
01.2020 - 01.2023
- Collaborate with doctors and management to improve patient care and retention. Measure hourly KPIs and provide valuable feedback to staff. Train employees to develop creative thinking and build relationships with patients. Engage with patients to address insurance/billing inquiries and resolve conflicts in timely manner. Monitor employee performance to complete orders within set time and inform patients regarding order delays.
- Enhanced 60% of KPIs by executing seamless workflows.
- Implemented targeted marketing strategies to attract new patients from local businesses.
Key Holder
Vitamin Shoppe
01.2019 - 01.2020
- Followed company standards of Greet, Know Show, and Go to drive operational efficiency. Mentored sales associates during power hours with a focus on achieving hourly goals. Retained workplace safety by ensuring compliance with safety regulations. Assisted customers by promptly solving queries and ongoing problems.
- Boosted 25% sales by planning daily sales schedule.
- Increased business growth and awareness through utilization of Instagram and TikTok.
Team Lead
Kohl’s
01.2018 - 01.2019
- Managed shoe department to retain visual appeal of area and maximize sales. Utilized OMNI, BOBUS, and BOSS applications to deliver products to customers on time. Oversaw workforce requirements by supervising visual merchandising updates and mentoring staff members throughout process.
- Reduced performance shortcomings within shoe department through constant evaluation.
- Offered top-notch customer service in line with organization’s work ethics and service standards.
Remote Traffic Coordinator II
ESPN, Inc.
01.2012 - 01.2018
- Focused on optimizing project’s workflow by incorporating Lean methodologies. Guided newly hired employees to perform all assigned key tasks as per quality standards. Spearheaded all transmission, telecom, and creative innovation during major sporting events, such as MLB, Tennis Grand-slams, College Sports, Soccer, and Rugby. Orchestrated multiple large-scale events from inception to completion.
- Decreased 40% budgets through price negotiation with vendors.
- Saved $150K of budget by executing first cross-continental event through implementation of IP solutions.
Senior Operations Coordinator
ESPN, Inc.
01.2002 - 01.2012
- Developed reports on post-event evaluations and suggested necessary changes for future events. Steered remote operations and surveys for events from High School Football, World Series, International Soccer events (El Clasico) and College Sports. Directed onsite team of over 25 members and set daily staff schedule from travel to game day. Monitored execution of post-production process, including editing, dubbing, and color correction to drive success.
- Achieved remarkable 20% reduction in expenses by optimizing rental and catering budget.
- Spearheaded and successfully executed inaugural Live Television Show from a state-of-the-art Cruise Ship across coast of Miami.
- Leveraged new technology to address unexpected obstacles in proactive manner and collaborated with cruise staff for logistics.
- Completed special projects for prestigious events, including Pan American Games, UEFA Final, and Men’s World Cup by leveraging exceptional organizational and coordination skills.
Education
Bachelor of Arts - International Relations
Lynn University
Boca Raton, FLSkills
- Customer service
- Event management
- Client retention and acquisition
- Vendor negotiation
- Conflict resolution
- Coaching and mentoring
- Social media marketing
- Project coordination
- Cross-functional collaboration
Certification
- Hands-on Broadcast Certificate, 2002
- Certified Project Management Essentials, 2020
- Lean Six Sigma White Belt, 2020
- OSHA 10 Certification HR General Industry Outreach, 2020
- SMPTE Certified IP Delivery in Broadcast Media, 2018
- Business Writing Training, 2018
- Started The First Mentor Program For Remote Operations at ESPN, 2017
- Lean Foundations 2023
- Operations Management 2023
- Professional Life Coach (Accredited) 2023
Additional Experience
Stores Owner, Harvest Moon Foods, LLC, Southington, CT
Timeline
General Manager
Amercas Best
10.2023 - Current
Assistant Manager
MyEyeDr
01.2020 - 01.2023
Key Holder
Vitamin Shoppe
01.2019 - 01.2020
Team Lead
Kohl’s
01.2018 - 01.2019
Remote Traffic Coordinator II
ESPN, Inc.
01.2012 - 01.2018
Senior Operations Coordinator
ESPN, Inc.
01.2002 - 01.2012
Bachelor of Arts - International Relations
Lynn University