Kari Gonzalez
Linwood,KS
Summary
Detail-focused Title Clerk recognized for high productivity levels and efficient task completion. Skilled in document verification, data entry accuracy, and regulatory compliance, ensuring smooth title processing. Excel in time management, problem-solving, and communication, facilitating effective interaction with clients and cross-functional teams. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Title Clerk
Laird Noller Dealerships
Lawrence, KS
03.2017 - 08.2024
- Performed data entry of vehicle information into system for registration purposes.
- Researched customer inquiries regarding title information.
- Provided assistance in resolving discrepancies between loan documentation and vehicle titles.
- Verified accuracy of title documents for completeness and correctness.
- Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
- Processed applications for new titles, transfers and duplicate titles.
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
- Entered lien information into the system when applicable.
- Assisted customers with questions about the titling process or fees associated with it.
- Coordinated with other departments to resolve issues related to titling process.
- Maintained records of all transactions in a computer database.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Processed and maintained title files, implementing security measures to protect data.
- Evaluated documents to determine property ownership.
- Maintained regular communications with clients to discuss and resolve issues.
- Notified supervisor of possible delays and issues.
- Supervised records clerks and title examiners, offering assistance when needed.
- Performed title searches, ordered reports, and obtained clearance documents.
Office Administrative Assistant
Laird Noller Automotive
Lawrence, Kansas
03.2017 - 08.2024
- Maintained confidentiality of sensitive data in accordance with company policies.
- Provided administrative support to multiple departments within the organization.
- Developed forms and procedures to improve workflow efficiency.
- Provided support to other departments by completing clerical tasks as needed.
- Updated contact lists regularly with current employee information.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Answered incoming calls in a timely manner and directed them appropriately.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Responded promptly to customer inquiries via email or phone.
- Ordered supplies and maintained an inventory of office equipment.
- Processed incoming invoices for payment in a timely manner.
- Greeted visitors and responded to inquiries in a professional manner.
- Coordinated travel arrangements for staff members as requested.
- Prepared outgoing mailings using postage meter machine.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
- Scheduled and coordinated meetings and travel arrangements for staff.
- Directed clients and guests to correct departments, rooms, and staff members.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
BDC Representative
Briggs Auto Group
Lawrence, KS
08.2016 - 03.2017
- Scheduled follow-up appointments for customers when necessary.
- Managed multiple tasks simultaneously while maintaining accuracy.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Provided support to other BDC representatives as needed.
- Performed data entry into computer systems accurately and efficiently.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Tracked daily performance metrics including number of calls handled per hour, day, week, month.
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Verified that customer accounts were up to date with all required documents.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
Secretary
Gonzalez Automobile Repair
Kansas City, Kansas
01.2004 - 01.2010
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Assisted with special projects or tasks related to departmental functions upon request.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Organized and maintained filing systems for important documents.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Provided administrative support to the Office Manager and other staff members.
- Assisted with accounts receivable and accounts payable functions.
- Maintained organized filing system of paper and electronic documents.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
Education
High School Diploma -
Liberty High School
Liberty, MO05-2004
Skills
- Document retrieval surveys
- Local filing requirements knowledge
- Title Research
- Loan Documentation
- Documentation Review
- File Management
- Organizational Skills
- Multitasking
- Title Examination
Timeline
Title Clerk
Laird Noller Dealerships
03.2017 - 08.2024
Office Administrative Assistant
Laird Noller Automotive
03.2017 - 08.2024
BDC Representative
Briggs Auto Group
08.2016 - 03.2017
Secretary
Gonzalez Automobile Repair
01.2004 - 01.2010
High School Diploma -
Liberty High School
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