Kari Griffin

* Open and closing procedures with the register and store (key holding)

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Managed ecommerce orders as well as shipping,receiving, picking orders, packing orders as well as special projects,ticketing, tagging product

* standing in freezing cold while getting customers to sign up for water delivery for 10 hours a day

*was creative on my pitch to sell resulting in #8 in the district.

*managed 6 stores commuting up to 3 hours a day.

* cleaned windows, made appointments, handled phone calls,handled payments, took care of clients

* answered phones , made appointments, handled complaints and clients,

* filing, some computer work, cleaning the store, measuring clients Eyewear as well as fixing glasses

*packing orders, handling money

* home duties included were cooking,cleaning,laundry,personal care,grocery shopping, doctor appointments,

* manditory reporter

* 6 clients in 3 cities twice a week if not more for every client

* handled money for 9 locations( snack bars, barber shops, businesses)

* rerouted my destinations to make it more efficient for the company

* communication with military,civilians, customers,

* adhearing to safety regulations while driving

*delivering interim mail