Kari Grounds
Cocoa,FL
Summary
Dynamic customer service professional with a proven track record at Albertsons, excelling in problem-solving and fostering teamwork. Recognized for enhancing customer satisfaction and retention through effective communication and training initiatives. Adept at managing time efficiently while building strong relationships, ensuring a positive and collaborative work environment.
Overview
22
22
years of professional experience
Work History
GRS
Publix
Cocoa, FL
06.2006 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Customer Service Manager
Albertsons
Merritt Island, FL
05.2003 - 06.2006
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Education
Cocoa High
Cocoa, FL05.2004
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Timeline
GRS
Publix
06.2006 - Current
Customer Service Manager
Albertsons
05.2003 - 06.2006
Cocoa High