Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kari Hermanson

SEASIDE,CA

Summary

Highly skilled and enthusiastic professional with experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Practice Manager

Gustavo Gonzalez MD/Phd
09.2013 - Current
  • Train and orient new hires to clinic procedures (e.g., answering phones, registering and discharging patients, EHR proficiency, filing, medical records, etc.). Prepare staff schedules. Supervise work of front office and clinical staff. Provide follow-up training, counseling and discipline as needed. Review EHR to ensure complete and accurate charge capture and patient demographic information. Monitor staff errors and develop corrective action plans. Review all Receipt cash received, per clinic procedures. Accuracy on daily deposits is essential. Responsible for all billing and denials with insurance.
  • Ensure that staff follows all procedures with medical due diligence and complete daily tasks. Conduct monthly clinic meetings. Prepare/Oversee all bank deposits and daily cash reports on a daily basis. Inventory and order office supplies within outlined budget. Perform due diligence for workers’ compensation and private patients (e.g., authorization, verification, insurance misc.). Responsible for Optical Department in both offices. Overseeing all optical transactions, from purchase through sale to patient.

Billing Supervisor

Cypress HealthCare Partners
09.2009 - 08.2013
  • Managed and coordinated overall medical billing office functions, including all business-related activities, operations, and worked with the Administrator to meet the goals and objectives of billing expectation of revenue.
  • SUPERVISORY RESPONSIBILITIES
  • Directly supervised 10-35 employees in the Medical Billing Office. Carried out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities included all interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • DUTIES
  • Train and orient new hires to office/billing procedures
  • Prepare staff schedules.
  • Supervise work of all billing specialists and coding staff. Provide follow-up training, counseling and discipline as needed.
  • Review EHR to ensure complete and accurate charge capture and patient billing information, including review of all patient charts to insure proper coding and submission to payers. Monitor staff errors and develop corrective action plans.
  • Receipt cash received. Accuracy on daily deposits is essential. Ensure that staff follows all procedures regarding the handling and reconciliation of
  • Conduct monthly staff meetings.
  • Inventory and order office supplies following company policies on ordering supplies.
  • Perform due diligence for workers’ compensation and private patients (e.g., authorization, verification, insurance misc.).
  • Update staff on insurance program updates, changes and additions.
  • Responsible for all monthly reports of AR/Outstanding and collections

Owner

California Mortgage and Realty
08.1989 - 09.2009
  • Responsible for all the day to day functions of running a full service Mortgage Company. Training of new employees as well as maintaining relationships with their current clients. Performed as 2nd voicing on potential clientele to successfully close business cycle. Monitored and improved segment goals for month-end reports. Marketed and performed as host of presentations at small seminars. Implemented credit repair guidance to generate greater loan approval percentage.
  • Researched and utilized daily knowledge of multiple bank loan programs, guidelines, and underwriting systems to forecast sales trends.
  • Maintained all financial statements, quotes and sales numbers. Was direct communicator on all loan transactions as lead underwriter to maintain level of honest documentation and loans being delivered to our clients.
  • Responsible for Training all sales agents

Education

High School Diploma -

Clayton Valley
Concord, CA

Skills

  • Schedule management
  • Practice management
  • Staff management
  • Workflow management
  • Experience with EMR implementation
  • Experienced with Word
  • Excel spreadsheet management
  • Policy implementation
  • Records management
  • Policy and procedure development
  • Employee performance
  • Strategic planning
  • Payroll administration
  • New hire training
  • Budget oversight
  • Supplies ordering
  • Referral management
  • Decision-making
  • Patient relations

Certification


  • Practice Management/Billing Certification - Central Coast College 2008/2009

Timeline

Practice Manager

Gustavo Gonzalez MD/Phd
09.2013 - Current

Billing Supervisor

Cypress HealthCare Partners
09.2009 - 08.2013

Owner

California Mortgage and Realty
08.1989 - 09.2009

High School Diploma -

Clayton Valley

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Kari Hermanson