Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kari Holt

Conroe, Texas, United States,TX

Summary

Professional Assistant Front Desk Manager with 10 years of experience in hospitality industry. Positive attitude with high level of customer service experience. Successful Customer Service Director with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results. Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over 10 years of guest service experience in hospitality industry. Accomplished Customer Service Administrator promoting more than 15 years collaborating with sales and marketing to improve corporate processes. Customer Service Agent skilled at communicating with people from all backgrounds while providing exceptional customer service. Natural leader with passion for team building and promoting positive company morale. Top-notch Customer Service Executive with outstanding listening and team collaboration skills. Team Member with precise approach to customer service, product inventory, safety procedures and pricing updates. Detail-oriented product knowledge.

Overview

25
25
years of professional experience

Work History

Customer Service

Aspen Dental
01.2015 - Current
  • Verifying Insurance claims, Scheduling appointments, Taking payments over the phone, Answering phone calls, Answering patients concerns, Data entry, Checking patients in and out.
  • Developed strong working relationships with clients, providing exceptional customer service.
  • Delivered exceptional customer service, addressing patient inquiries promptly and professionally.
  • Enhanced attendee experience by providing exceptional customer service during conventions.
  • Directed cleaning, restocking, and customer service activities.

Administrative Assistant

Texoma Chiropractic
01.2000 - 01.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Education

AA - Business

01.1995

Skills

  • Management
  • Problem solving
  • Communication
  • Leadership
  • Inbound Customer Service
  • Customer service mindset
  • Excellent customer service
  • Customer Service and Communication Skills
  • Customer Service and Engagement
  • Attentive Customer Service

Timeline

Customer Service

Aspen Dental
01.2015 - Current

Administrative Assistant

Texoma Chiropractic
01.2000 - 01.2015

AA - Business

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Kari Holt