Kari Howard
El Dorado,CA
Summary
Versatile professional with a large background in support roles, notably at Eldorado Navigation Center, where I enhanced customer satisfaction and maintained confidentiality. Skilled in support services, I excel in creating efficient operational environments. My proactive approach and ability to handle sensitive information discreetly.
With professional and extensive experience in providing client support. Proven ability to manage multiple tasks efficiently and contribute positively to team objectives. Known for reliability and adaptability in dynamic work settings, with strong communication and organizational skills.
Overview
2025
2025
years of professional experience
Work History
Support Staff Member
Eldorado Navigation Center
05.2024 - Current
- Provided support for smooth operation of the organization.
- Communicated with clients on behalf of staff to relay messages and information.
- Attended training sessions to stay updated on procedures..
- Enhanced customer satisfaction by providing efficient and timely support to clients.
- Handled confidential information with discretion and ensured its secure storage according to company policies.
- Resolved customer complaints with diplomatic and courteous communication.
- Assisted coworkers and staff members with special tasks on daily basis.
Care Assistant
I.H.S.S Public Authority
07.2020 - 10.2022
- Maintained clean and organized living spaces for patients.
- Assisted patient with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs for dementia patients..
- Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
- Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health
- Participated in ongoing professional development opportunities, staying current with best practices in care giving techniques.
- Contributed to a positive patient experience by engaging in conversation and recreational activities, fostering a sense of companionship.
- Facilitated communication between patients, families, and healthcare teams to maintain an open dialogue about ongoing care needs.
- Collaborated with interdisciplinary teams of healthcare professionals to develop comprehensive care strategies tailored to individual patient needs.
- Maintained accurate records of patient progress, documenting changes in condition or response to treatment interventions.
- Developed strong relationships with patients'' families, providing guidance on how they could best assist their loved ones throughout the care giving journey.
- Assisted patients in maintaining personal hygiene through regular bed baths or showers according to individual preferences.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Administered medications under supervision of licensed healthcare providers, following established protocols for dosage accuracy and timing.
- Supported rehabilitation efforts by helping patients perform prescribed exercises and follow personalized therapy plans.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistant
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded status and duties completed in logbooks for management.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Bus Driver
El Dorado Union High School District
08.2008 - 08.2020
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference. Transported special needs,mentally handicapped students.
Customer Service Representative
Nu Star Motors
Jan2001 - Jan2003
- Processed loan documents,built loan packages to submit to banks for approval.
- Handled personal information responsibly
- Responded to customer requests for products, services, and company information.
- Worked directly with lenders in processing loans,customer service detail oriented.
- Filing,printing,delivering documents,handling customer service requests
Education
Skills
- Support services
- Paperwork assistance
- Documentation
- Policy enforcement
- Confidentiality
property management experience
I have experience with property management as a landlord and i have studied California landlord-tenant laws,fair housing and credit reports for this. I also have extensive experience with special needs,handicapped,mentally disabled,low income and substance abuse cliental.
I have been homeless due to low income and i have also been incarcerated which meant having to complete drug and alcohol diversion classes,
all tho that was way back in my past i still understand and know the many ways a person can experience these things. I have respect and compassion for every human and believe we all deserve to be treated equally and try my best to help in any way i can.
I encourage you to inquire with current clients that i work with to verify my level of respect,compassion,consideration and help i give them without hesitation every day without judgement.
Thank You for your time
Timeline
Support Staff Member
Eldorado Navigation Center
05.2024 - Current
Care Assistant
I.H.S.S Public Authority
07.2020 - 10.2022
Bus Driver
El Dorado Union High School District
08.2008 - 08.2020
Customer Service Representative
Nu Star Motors
Jan2001 - Jan2003
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