Kari Hoyt
Mukwonago,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Commercial Acceptance Analyst II
United States Postal Service, USPS
01.2020 - 09.2023
- Identified issues, analyzed information and provided solutions to problems with customer billing accounts.
- Developed and maintained courteous and effective working relationships with commercial mail customers.
- Paid attention to detail while completing assignments such as calculating refunds of postage.
- Used critical thinking to locate customers when the original contact left the business.
- Adaptable and proficient in learning new concepts quickly and efficiently to assist customers with the billing process.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines while becoming proficient in learning new tasks
- Self-motivated, with a strong sense of personal responsibility
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Administrative Assistant to the Executive Director
United States Postal Service, USPS
03.2019 - 01.2020
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
Consumer Affairs Representative
United States Postal Service, USPS
09.2018 - 03.2019
- Monitored complaint activity and offered suggestions to company authorities to modify existing processes based upon pattern and related analyses.
- Maintained and monitored systems and confirmed appropriate investigation and resolution of consumer issues per company complaint handling procedures.
- Contributed technical expertise to optimize complaint processing systems.
- Received, processed, monitored and reported complaints involving product defects and product-related patient events.
City Letter Carrier
United States Postal Service, USPS
04.1995 - 09.2018
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Business Mail Entry Technician
United States Postal Service, USPS
12.1989 - 04.1995
- Tracked and recorded mailings leaving the facility
- Followed established procedures for inspection of mail preparation.
- Maintained quality assurance and customer satisfaction objectives
- Ensured customer postage accounts were correctly billed.
Education
No Degree - General Studies
UWWaukesha
Wauksha WI High School Diploma -
Kettle Moraine High School
Wales, WI06.1983
Skills
- Calm Under Pressure
- Team building
- Customer Service /Relations
- Dependable and Responsible
- Decision-Making
- Self-Directed
- Organization and Time Management
- Attention to Detail
- Flexible and Adaptable
Timeline
Commercial Acceptance Analyst II
United States Postal Service, USPS
01.2020 - 09.2023
Administrative Assistant to the Executive Director
United States Postal Service, USPS
03.2019 - 01.2020
Consumer Affairs Representative
United States Postal Service, USPS
09.2018 - 03.2019
City Letter Carrier
United States Postal Service, USPS
04.1995 - 09.2018
Business Mail Entry Technician
United States Postal Service, USPS
12.1989 - 04.1995
No Degree - General Studies
UWWaukesha
High School Diploma -
Kettle Moraine High School
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