Kari Hunter
Houston,TX
Summary
Phlebotomist with experience in blood specimen collection and patient verification, ensuring adherence to safety protocols while maintaining patient comfort. Managed specimen labeling and tracking processes, contributing to accurate identification and timely delivery to laboratories. Conducted routine maintenance and calibration of phlebotomy equipment, supporting operational efficiency and compliance standards. Provided customer support by resolving inquiries and facilitating access to healthcare services, demonstrating strong communication skills and attention to detail.
Overview
7
7
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Manager
La Joie Lounge
Houston, Texas
08.2023 - 12.2025
- Developed and implemented operational procedures to enhance service quality.
- Monitored inventory levels and ordered supplies to ensure availability for services.
- Led team meetings to communicate goals, updates, and performance expectations effectively.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Phlebotomist
Solvr mobile testing site
Missouri City, Texas
01.2024 - 07.2024
- Collected blood samples from patients with precision, ensuring adherence to safety protocols and maintaining patient comfort.
- Managed specimen labeling and tracking processes to ensure accurate identification and timely delivery to laboratories.
- Conducted routine maintenance and calibration of phlebotomy equipment, contributing to operational efficiency and compliance standards.
- Verified patient information prior to specimen collection.
Customer Service Representative
United Healthcare
Houston, TX
03.2020 - 11.2023
- Provided comprehensive support to customers, resolving inquiries and ensuring timely access to healthcare services.
- Assisted in the implementation of process improvements, resulting in enhanced efficiency in service delivery.
- Developed and maintained strong relationships with clients, fostering trust and promoting customer satisfaction.
- Utilized healthcare management software to accurately document interactions and track customer requests.
Healthcare Customer Service Representative
Ciox Healthcare
Houston, Tx
12.2018 - 03.2020
- Provided exceptional customer support by resolving patient inquiries, enhancing overall patient satisfaction and care experience.
- Assisted healthcare professionals by accurately retrieving and processing patient records, ensuring compliance with industry standards.
- Facilitated the scheduling of appointments, effectively managing patient flow and improving operational efficiency within the department.
Education
Phlebotomy
1st Class Learning
02.2026 - 03.2026
CCMA - Medical Assisting
Stepful
Houston, Tx 08.2025 - 10.2025
Willowridge HS
Houston, TxSkills
- Blood specimen collection
- Patient verification
- Safety protocol adherence
- Specimen tracking
- Healthcare management software
- Customer support
- Appointment scheduling
- Team collaboration
- Medical terminology
- Data documentation
- EMR recordkeeping
Certification
- CCMA NHA Certified licenses #N4J7E3R9
Timeline
Phlebotomy
1st Class Learning
02.2026 - 03.2026
CCMA - Medical Assisting
Stepful
08.2025 - 10.2025
Phlebotomist
Solvr mobile testing site
01.2024 - 07.2024
Manager
La Joie Lounge
08.2023 - 12.2025
Customer Service Representative
United Healthcare
03.2020 - 11.2023
Healthcare Customer Service Representative
Ciox Healthcare
12.2018 - 03.2020
Willowridge HS