Kari Hybertson
Sioux Falls
Summary
Strategic and people-focused banking leader with a proven record of elevating branch performance, enhancing customer satisfaction, and driving revenue growth. Adept at leading high-performing teams, optimizing retail operations, and executing customer-centric initiatives aligned with regulatory standards. Passionate about coaching talent, fostering inclusive workplace cultures, and delivering exceptional service experiences across retail channels.
Overview
24
24
years of professional experience
Work History
Retail HUB Manager
First Interstate Bank/Great Western Bank/Home Federal Bank
01.2014 - Current
- Operational Leadership: Oversee multiple retail branches to ensure they meet organizational goals, deliver exceptional customer service, and comply with regulatory requirements. Develop and implement strategies to achieve sales targets and business growth, monitor sales performance, and optimize results.
- Community Engagement and Change Management: Lead community donations, sponsorships, and volunteering efforts. Drive positive change through persuasive communication, implement strategies to improve work environment, and ensure team members thrive and succeed in their careers.
- Take personal initiative outside the scope of this role: Such as building maintenance and remodel projects, vendor management, projects that impact the success of products and departments, building/position IT equipment, budgets that positively impact profit and HR scenarios that are considered hard conversations or situations.
- This position is also referred to as a Retail District Manager.
Branch Manager
Security National Bank
01.2011 - 01.2014
- Impacted branch sales, customer satisfaction, and staffing by optimizing team performance.
- Developed controls to assist the team and create a visual list of compliance activities.
- Made decisions based on aspects of risk through fee income, underwriting, and customer satisfaction affecting the bottom line of profit and growth.
Branch Manager
Wells Fargo Bank
01.2002 - 01.2011
- Impacted branch sales, customer satisfaction, and staffing by optimizing team performance.
- Developed controls to assist the team and create a visual list of compliance activities.
- Made decisions based on aspects of risk through fee income, underwriting, and customer satisfaction affecting the bottom line of profit and growth.
Education
Bachelor of Business Administration -
Campbell University
01.2002
Skills
- Restorative approaches
- Operational productivity improvement
- Branch operations administration
- Collaborative team management
- Strategic decision-making
- Team development
- Sales coaching expertise
- Collaborative partnership development
- Strategic thinker
- Goal setting and performance
PROUD OF
- Graduate of 2025 Leadership SD
- #2 Market at FIB in 2024
- Community Impact
Timeline
Retail HUB Manager
First Interstate Bank/Great Western Bank/Home Federal Bank
01.2014 - Current
Branch Manager
Security National Bank
01.2011 - 01.2014
Branch Manager
Wells Fargo Bank
01.2002 - 01.2011
Bachelor of Business Administration -
Campbell University
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