Kari Jackson
Washington,IL
Overview
8
8
years of professional experience
Work History
Program Coordinator Assistant
University of Illinois Chicago
03.2024 - Current
- Assists care coordinators, and families, with coordinating different activities, such as identifying providers in the participant’s insurance network, community resources, and referrals
- Collaborates with care coordination teams and assists care coordinator’s requests on the completion of release of information authorizations and support DSCC families as necessary during this process
- Also, ensuring that documents comply with the organization’s guidelines upon receipt and uploading into the correct location in the Electronic Case Record
- Utilizes the organization reports (e.g., Power BI) to identify documentation deadlines such as authorizations of release information, financials renewals, medical report requests, and participants’ benefits due dates
- Requests, records, prepares, and processes necessary information to ensure documentation is corrected
- Updates demographic and social determinants of health data and diagnosis
- Initiates staffing requests as necessary to discuss participants’ needs, missing reports, or family outreach strategies with assigned care coordinators or managers
- Ensures accuracy of outgoing information, such as person-centered care plans containing the signature of the assigned care coordinator
- Collaborates with the regional office on quality improvement initiatives
- Collaborates with the assigned care coordinator on the completion of remediations by the due date as recommended during record reviews (e.g., record reviews, financial reviews, any DSCC/MCO audit requirements)
- Receives, processes, and routes incoming correspondence (e.g., financial applications, signed authorizations, or signed person-centered care plans) or reports within required timeline
- Sends required correspondence within specific timeframes, such as financial redetermination, and status letters
- Ensure the appropriateness of these records to our programs and upload them into DSCC electronic case-management portal
- Adhere to the renewal cycle to avoid disruption of services for the recipient
- Follows organization’s guidelines to meet high-quality record documentation and case notes
- Escalates urgent participants’ needs to assigned care coordinators or managers
- Assists Care Coordinators and families with private/public health insurance through effective benefits management practices for applicants/recipients
- Complies with the University, Division, and Regional Office policies, and procedures.
Family Support Specialist
Children’s home and aid
03.2020 - 03.2024
- Meet with families and complete eligibility/enrollment process
- Complete monthly home visit with families
- Make goals to best meet families need
- Complete referrals with families
- Write case notes for every contact made with families
- Find resources that best fit family’s needs
- Recruit families for the program/ attend recruitment events
- Attend/Plan socializations and parent meetings
- Complete files and paperwork daily.
QIDP
Tazewell County Resource Center
04.2017 - 03.2020
- Finished monthly progress reports
- Attended/ran annual staffing’s
- Wrote goals to best meet individuals needs
- Assisted with lunch coverage
- Learned to meet critical deadlines
- Interacted with individuals on a daily basis
- Worked on filing and paperwork on a daily basis
- Met with family members of individuals
- Worked under supervision to learn routine tasks and regulations.
Education
Bachelor of Science - Sociology
Illinois State University
Normal, IL05.2017
Skills
- Problem-Solving
- Relationship Building
- Time Management
- Problem-solving abilities
Formername
Kari Curtis
Coursework
- Social Statistics
- Social Stratification
- Social Inquiry Adolescent Development
- Human and Family Development
- Public Administration
- Social Psychology
- Social Problems
- Organizational Communication
Timeline
Program Coordinator Assistant
University of Illinois Chicago
03.2024 - Current
Family Support Specialist
Children’s home and aid
03.2020 - 03.2024
QIDP
Tazewell County Resource Center
04.2017 - 03.2020
Bachelor of Science - Sociology
Illinois State University
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