Kari Johnson
Burlington,IN
Summary
Proven leader in business development and community engagement with expertise in operational efficiency. Skilled in building professional relationships and enhancing employee development to drive client satisfaction.
Overview
7
7
years of professional experience
Work History
General Manager
Home Instead/ Klipsch Senior Care
Kokomo, IN
08.2024 - 07.2025
- Managed daily operations to ensure quality care for seniors.
- Developed training programs for staff to enhance service delivery.
- Oversaw financial management and budgeting for operational efficiency.
- Collaborated with healthcare professionals to coordinate resident care plans.
- Implemented quality assurance measures to improve service standards.
- Conducted performance evaluations to guide employee development initiatives.
- Facilitated communication between families and care staff for client satisfaction.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Business Development Manager
160 Driving Academy / Ivy Tech Community College
Kokomo, IN
08.2023 - 08.2024
- Build and maintain professional relationships to maintain referral flow.
- Build relationships with prospective students and families.
- Gather information for the student enrollment process.
- Manage the student enrollment process.
- Provide support to students and staff throughout the training program.
- Manage yard staff.
- Maintain detailed student records while partnering with Ivy Tech staff.
Sales Director, Business Development
Five Star Residences of North Woods
Kokomo, IN
01.2022 - 08.2023
- Build and maintain professional relationships
- Gather and review clinical information on prospective patients.
- Complete clinical assessments alongside the Director of Nursing.
- Developed partnerships with local organizations to drive community engagement.
- Managed sales and move-ins to ensure alignment with organizational goals.
- Analyzed market trends to identify new business opportunities in senior living.
- Coordinated marketing campaigns to promote Five Star Residences services effectively.
- Tracking monthly performance metrics for the sales department.
- Managing budget allocations within the sales department.
- Developing and maintaining relationships with key customers, partners, and vendors.
- Assisting in resolving escalated customer issues when necessary.
- Creating and executing plans for generating new business opportunities.
- Monitored competitor activities in order to remain competitive in the marketplace.
Admissions Assistant
North Woods Village
Kokomo, IN
05.2018 - 08.2023
- Build and maintain strong professional relationships.
- Collaborate with the leadership team regarding the needs of the community.
- Strong, effective community involvement.
- Managed admissions inquiries and communicated effectively with prospective residents, families, and referral partners.
- Collaborated with other departments to streamline the admissions process.
- Collaborated with other departments to coordinate activities that support admission efforts.
- Responded promptly to inquiries via email or telephone calls concerning admissions.
- Complete admissions packets and uploaded necessary paperwork into EMR system.
Education
NORTHWESTERN HIGH SCHOOL -
NORTHWESTERN HIGH SCHOOL
Kokomo, INSkills
- Strong community involvement
- Professional relationship building
- Conflict management and effective leadership
- Critical thinking skills
- Strong management skills
- Community engagement
- Customer relationship management
- Financial management
- Effective communication
- Team building
- Account management
- New business development
- Employee development
- Efficient multi-tasker
- Leadership
- Operations oversight
- Sales expertise
- Marketing
- EMR software utilization
References
- Sarah Bradley, Home Instead, 317.612.7405
- Katie Loman, Ivy Tech Community College, 765.438.9188
- Bonnie Devers, Ivy Tech Community College, 765.490.4049
Timeline
General Manager
Home Instead/ Klipsch Senior Care
08.2024 - 07.2025
Business Development Manager
160 Driving Academy / Ivy Tech Community College
08.2023 - 08.2024
Sales Director, Business Development
Five Star Residences of North Woods
01.2022 - 08.2023
Admissions Assistant
North Woods Village
05.2018 - 08.2023
NORTHWESTERN HIGH SCHOOL -
NORTHWESTERN HIGH SCHOOL
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