Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kari Jones

Henderson,NV

Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.

Overview

20
20
years of professional experience

Work History

Service and Engagement Team Leader

Target
Henderson, NV
09.2019 - Current
  • Manages all aspects of a multi-million dollar diversified retailer, overseeing the frontend operations and ensuring exceptional customer service and guest satisfaction.

Assistant Store Manager

Carters Oshkosh
Las Vegas, NV
02.2015 - 08.2019
  • Led all aspects of the store while manager on duty shifts; providing superior customer service; training; merchandising; talent management and development with sales associates to ensure both personal and company growth; payroll management; sales; associate reviews; coaching and corrective management including termination

Route Sales Representative

Frito-Lay
Las Vegas, NV
04.2014 - 02.2015
  • A route sales represenative for a world wide company. Responsible for multiple accounts daily. In charge of servicing the stores and the orders of the stores as well.

Senior Team Leader

Target
Henderson, NV
05.2009 - 04.2014
  • Led all aspects of a multi-million dollar diversified retailer during leader on duty shifts; led cross functional teams; the identification, selection, retention and recruitment of talented team members; team building; team trainer; progressive responsibility in running multiple work centers (guest service, softlines, consumables and logistics); team member reviews; payroll management; coaching and corrective action

Guest Experience Team Leader

Target
Albany, CA
01.2005 - 05.2009
  • Managed multiple aspects of front end, such as merchandising strategies, payroll management, scheduling, equipment accountability, and ensuring optimal guest service.

Softlines Team Leader

Target
Albany, CA
08.2004 - 01.2005
  • Led all aspects of the soft lines department, managing products for boys, girls, men, women, infants, and specialized areas. Oversaw coaching and corrective action sessions with team members while conducting regular performance reviews.

Education

Medical Assisting

Bryman College
San Jose
07-2009

High School Diploma -

Bishop O'Dowd
Oakland, CA
06-1997

Skills

  • Technical Support
  • Work Planning
  • Overtime Management
  • Team Supervision
  • Coaching
  • Shift Scheduling
  • Mentoring
  • Complaint resolution
  • Safety
  • Goal Setting
  • Cash Handling
  • Documentation And Reporting
  • Key Performance Indicators
  • Analytical Thinking
  • Attention to Detail
  • Leadership
  • Team motivation
  • Performance Improvement
  • Teamwork and Collaboration
  • Coaching and Mentoring
  • Work Planning and Prioritization
  • Performance Evaluations
  • Onboarding and Orientation
  • People Management

Accomplishments

Management of more than 100+ employees

Working in a a High Risk/ High Volume Stores

Working in a $80 million plus store

Led the team through difficult company changes with company structure

Progressive responsibilities and promotions

District Guest Experience trainer for D243

Led Headquarters Assessments

Awarded Fast, Fun and Friendly Team Member Award during Holiday Readiness visit

Timeline

Service and Engagement Team Leader

Target
09.2019 - Current

Assistant Store Manager

Carters Oshkosh
02.2015 - 08.2019

Route Sales Representative

Frito-Lay
04.2014 - 02.2015

Senior Team Leader

Target
05.2009 - 04.2014

Guest Experience Team Leader

Target
01.2005 - 05.2009

Softlines Team Leader

Target
08.2004 - 01.2005

Medical Assisting

Bryman College

High School Diploma -

Bishop O'Dowd

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Kari Jones