Kari Jones
Sanborn,NY
Summary
Dynamic, results-oriented professional with a successful track record of over the years in multiple industries, including Tech-savvy, Medical sales, Financing, Recreation Vehicle sales, and recruitment. Recognized for consistently driving revenue growth, surpassing performance targets, and cultivating strong client relationships. Exceptional at managing complex issues and providing top-notch customer service. Known for expertise in expanding business and securing loan approvals through strategic partnerships with financial institutions. Now seeking a challenging position in a forward-thinking organization where I can leverage my skills and experience to make a significant impact.
Overview
16
16
years of professional experience
Work History
Implementation Coordinator/Account Manager, Inside Sales
SelectFI
04.2024 - 10.2024
- Cultivated strong relationships with clients through regular communication and a commitment to delivering exceptional service, resulting in continued business growth and referrals from satisfied customers.
- Partnered with project team members to identify and quickly address problems.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted comprehensive training sessions for end-users, promoting successful adoption of new systems and processes.
- Managed diverse multiple software implementations, ensuring smooth integration with existing systems and minimal disruptions to operations.
- Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans.
Dental Implant Sales
Niagara Dental Implant & Oral Surgery
08.2023 - 04.2024
- Successfully grew the dental implant business by implementing targeted marketing strategies and building relationships with referring dentists
- Coordinated the entire dental implant process, from initial consultation to final completion, ensuring a smooth and seamless experience for patients
- Leveraged my strong network to bring in new financial companies to offer financing options to patients, expanding the clinic's range of payment options.
- Developed strategies to resolve complex issues related to denials.
Senior Relationship Banker
M&T, One Main M&T Plaza
03.2022 - 08.2023
- Proactively contacted customers in the assigned portfolio to deepen relationships and identify sales opportunities
- Utilized my expertise in loan approvals and financing to assist clients in securing the right financial solutions for their needs, ultimately driving business growth
- Provided exceptional customer service and prompt resolution of complex customer issues
- Played a key role in converting servicing situations into sales/referral opportunities, contributing to overall revenue growth.
- Attended industry events to promote the bank's services and build relationships with potential partners and clients.
Relationship Banker
Niagara's Choice Federal Credit Union
02.2019 - 03.2022
- Processed loan applications and collaborated with clients to secure loan approvals, effectively expanding the credit union's lending portfolio
- Consistently achieved top loan totals by actively identifying and presenting suitable financial products to members
- Built long-term relationships with customers by providing personalized service and support.
- Collaborated with team members to develop innovative solutions for meeting customer needs while maintaining profitability goals set by the bank's senior management.
Sales
Colton RV
04.2018 - 02.2019
- Consistently ranked as one of the dealership's top salespersons by effectively showcasing the features and benefits of vehicles and RVs
- Trained new employees in customer service protocols and operational procedures.
- Provided exceptional customer service throughout the entire sales process, ensuring a positive and memorable experience for each client.
- Participated in trade shows to showcase company's offerings.
- Developed sales opportunities by exploring customer needs and providing solutions.
- Coordinated with finance department to secure financing for customers.
Recruiting Manager
Supplemental Healthcare
10.2016 - 04.2018
- Managed all social media accounts to promote the company and attract top-quality talent
- Implemented strategic hiring procedures and improved recruitment measures, resulting in a more efficient and effective recruitment process
- Collaborated with the HR department to identify and fulfill hiring needs, ensuring the organization had the right talent in place
- Developed and implemented new interviewing procedures and techniques to identify the best-fit candidates for various roles.
- Developed and implemented recruiting strategies to source, screen, and select qualified candidates.
FOH Manager
Quaker Steak and Lube
09.2008 - 10.2012
- Successfully managed day-to-day operations of a high-volume restaurant, consistently ensuring exceptional customer experiences and satisfaction levels
- Developed and implemented strategies to generate revenue growth, resulting in a significant increase in sales and profitability
- Led a team of 60 plus staff members, providing strong leadership and fostering a positive work environment that promoted high employee morale and productivity
- Conducted regular staff training programs to enhance skills, improve service quality, and ensure adherence to health and safety regulations.
- Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
Education
Associate in Business Management -
Le Cordon Bleu
Some College (No Degree) - Advance Sales
Sobel University
Skills
- Sales and Business Development
- Customer Service
- Negotiation and Relationship Building
- Strategic Planning and Execution
- Problem Solving and Decision Making
- Recruitment and Talent Acquisition
- Contract Negotiation
- Sales Target Achievement
- Client Relationship management
- Marketing and Promotions
- Training and Development
- Microsoft Office Suite (Word, Excel, PowerPoint)
- CRM Software (Customer Relationship Management)
- Effective Communication Skills (verbal and written)
- Multitasking and Time Management
- Coaching Skills
- Sales Reporting
- Cold-Calling
- Lead Generation
- Account Management
- Prospecting Skills
- Performance Tracking
- Software Implementation
- User Training
- Teamwork and Collaboration
Timeline
Implementation Coordinator/Account Manager, Inside Sales
SelectFI
04.2024 - 10.2024
Dental Implant Sales
Niagara Dental Implant & Oral Surgery
08.2023 - 04.2024
Senior Relationship Banker
M&T, One Main M&T Plaza
03.2022 - 08.2023
Relationship Banker
Niagara's Choice Federal Credit Union
02.2019 - 03.2022
Sales
Colton RV
04.2018 - 02.2019
Recruiting Manager
Supplemental Healthcare
10.2016 - 04.2018
FOH Manager
Quaker Steak and Lube
09.2008 - 10.2012
Associate in Business Management -
Le Cordon Bleu
Some College (No Degree) - Advance Sales
Sobel University
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