Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kari Klesmit

Hales Corners,WI

Summary

Versatile Executive Director focused on promoting mission and increasing effectiveness of key programs. Passionate about managing and overseeing implementation of company's daily operations. Quick and firm decision-maker possessing first-rate communication and organizational skills. Recognized for successfully collaborating with management to develop work plans, financials and strategies.

Overview

12
12
years of professional experience

Work History

Senior Executive Director

Heritage Senior Living, Muskego
12.2021 - Current
  • Set organizational goals for a 108 unit RCAC.CBRF facility to guide and direct company focus and achieve mission fulfillment.
  • Created and oversaw the Executive Director and Assistant Director training program for the Milwaukee and Waukesha County communities
  • Created the Assistant Director in Training Program for the company and completed all training and mentoring for any ADITs onboarding withing the company
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Oversaw the overall operations of the community including clinical, life enrichment, culinary, housekeeping, marketing and maintenance departments
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Ensured the community meets all regulatory compliance requirements, fulfills staffing needs to provide residents with high-quality care, and is a leader in customer service
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Worked with the Regional Operations manager to manage staffing budgets by reducing agency costs and increasing the community's net income over $5000.00 a month
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Promoted and complied with all company procedures and policies, foster positive relationships with residents, family members and staff, achieve excellent customer service rating
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Maintained positive working relationships with local ombudsmen, health inspectors, fire departments, or any other organization, make frequent community tours to ensure property is clean, well maintained and in compliance, and promote the company's reputation
  • Oversaw all aspects of on-site marketing, manage outreach programs, create and promote effective sales culture in community, manage admission, discharge and transfer processes, meet or exceed 95% occupancy
  • Average occupancy for the community was 98%
  • Maintained fiscal and budge responsibilities in all daily operations, ensure budgetary compliance and profitability, create, utilize, and update community action plan, engage families to ensure expectations are being met or exceeded
  • Adhered to company HR policies, procedures, and all applicable regulations, manage hiring, training and development, assessment and supervision of all employees, manage the employee performance review process and ensure schedule is maintained for appropriate staffing
  • Ensure proper respect, dignity, privacy and quality of life for all residents
  • Advocated for organization and company mission to raise awareness and support.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Facilitated requests for paid and unpaid leaves of absence and short-term and long-term disability to minimize workflow disruption.
  • Reviewed and approved payroll transactions in electronic timekeeping system to support deadlines, personnel rules and compensation policies procedures.
  • Implemented and updated compensation program by rewriting job descriptions and conducting and reviewing merit increases.

Assistant Executive Director

Heritage Senior Living, Muskego
04.2020 - 12.2021
  • Supported and assisted executive director in management of facility budgets and business practices.
  • Review operational policies, workflows, forms and other documentation with the HR team to cater the Paycom HR program to the needs of the company including: payroll, scheduling, and employee workflows
  • Review state compliance with all community directors
  • Tracked monthly performance of community in relation to budget and intervened with corrective actions.
  • If programs were not in compliance, complete proper workflows to ensure compliance for state review
  • Managed turnover and appropriate adequate staffing through development of recruitment sources.
  • Run any reports needed for employee information or financial documentation
  • Monitored overtime and addressed staffing and scheduling issues with department leaders.
  • Complete payroll every two weeks
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Including any bonus forms, deductions, employee time tracking, allocating punch time to correct department of the building, and entering in an approved PTO time
  • Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
  • Networked with local high schools and colleges for staff retention opportunities
  • Ensured a schedule is maintained for appropriate staffing in all departments on all shifts
  • Organize and participate in the manager on duty program
  • Oversee and participate in weekly on-call program
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Organized new employee orientation schedules for new hires.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Administered compensation, benefits, and performance management systems at direction of supervisor.
  • Coordinated employee training programs to improve productivity and performance.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Updated and maintained employee attendance records.
  • Assisted with creating employee handbooks and manuals.
  • Created job descriptions on boards for vacant jobs.
  • Checked references for potential candidates.
  • Conducted exit interviews with terminated employees.
  • Aided staff with employee performance review paperwork and documentation.
  • Participated in job fairs to recruit new talent.
  • Coordinated employee relocation processes.
  • Optimized organizational processes by effectively managing staff schedules while adhering to contractual restrictions.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Set schedules for 65+ staff by planning and designating shifts and hours.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

CCS Case Manager

Whole Health Clinical Group
06.2018 - 04.2020
  • Coordinate with 5-10 ancillary providers for each client (typical caseload is 20-25) by sending daily, weekly, and monthly updates via email and by verbal communication on the client's mental health progress within their own recovery plan
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Monitored changes in coding regulations to provide recommendations for compliance.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Communicated with insurance companies to research and resolved coding discrepancies.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Following up with patient needs in a timely manner to ensure proper delivery of care
  • Coordinate with residential facilities within Whole Health Clinical Group including CBRF facilities
  • Coordinate with business manager at Whole Health in order to plan for client appreciation parties and create the budget for the client appreciation parties
  • Train and Mentor new care coordinators within Whole Health Clinical Group
  • Helped create the onboarding program at Whole Health Clinical Group
  • Attend Behavioral Health Division, MC3, and BCT meetings on a monthly basis to understand community resources available for Whole Health Clinical Group
  • Create a positive rapport with each client individually in order to have a positive impact on their recovery plan
  • Encourage clients to increase their involvement in the CCS network in order to have more supports as positive interventions on their recovery plan
  • Implement compliance procedures in regards to HIPAA and Behavioral Health Division Guidelines
  • Utilize SharePoint to increase communication between agencies in the CCS Network by creating lists of helpful documents
  • Maintain outlook email and calendar by keeping it up-to-date with real time meetings and including addresses and specific meeting details
  • Communicate with employees at Whole Health on a weekly basis and update them on the employee engagement numbers specifically for the client appreciation parties
  • Communicate and coordinate with other agencies in the CCS network about the CCS goals, paperwork, and flow of the program
  • Participated in a MOD rotation
  • Utilized all company computer programs and internet applications

Front Desk Manager

The Dentist South Shore
11.2017 - 06.2018
  • Coordinate meetings for dentists and current or future sponsors
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Attended staff meetings and brought issues to attention of upper management.
  • Prepared weekly employee work schedules to meet operational needs.
  • Resolved guest complaints by addressing issues with rooms promptly.

Assistant Manager

Pier 1 Imports
09.2016 - 11.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Plan and engage in monthly customer engagement parties by planning logistics, prep, and specifically the current employees who would demonstrate how the product can be utilized on a daily basis during the party
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed strategy to increase sales and drive profits.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Update marketing signage within the store
  • Maintain company mailbox and calendar
  • Hired, trained, and managed the performance of employees

Home Care Provider

IRIS- ILIFE
09.2015 - 11.2016
  • Worked with two individuals with severe medical and mental health impairments including dementia
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted disabled clients to support independence and well-being.
  • Assisted patients with self-administered medications.
  • Administered medication as directed by physician.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Developed rapport to create safe and trusting environment for care.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Create a daily schedule for both patients
  • Utilize problem solving skills when a barrier for the individual and impaired their ability to move throughout their home freely
  • Document all services delivered in a thorough and timely manner

Assistant Manager

Finish Line
06.2011 - 06.2015
  • Customer service skills
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Developed strategy to increase sales and drive profits.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Update marketing signage within the store
  • Maintain company mailbox and calendar
  • Complete Pay roll and report to store manager
  • Hired, trained, and managed the performance of employees

Education

Masters of Science - Healthcare Administration

Southern New Hampshire University
Hooksett, NH
12.2019

Bachelors of Arts - Psychology

University of Wisconsin

Skills

  • Executive Leadership
  • Senior Living Management
  • Operations Oversight
  • Staff Retention
  • Business Planning
  • Budget Controls
  • Mission and Vision
  • Staffing
  • Employee Engagement Strategies
  • Recruitment and Hiring
  • Complex Problem-Solving
  • HIPAA Guidelines
  • Human Resource Management

Timeline

Senior Executive Director

Heritage Senior Living, Muskego
12.2021 - Current

Assistant Executive Director

Heritage Senior Living, Muskego
04.2020 - 12.2021

CCS Case Manager

Whole Health Clinical Group
06.2018 - 04.2020

Front Desk Manager

The Dentist South Shore
11.2017 - 06.2018

Assistant Manager

Pier 1 Imports
09.2016 - 11.2017

Home Care Provider

IRIS- ILIFE
09.2015 - 11.2016

Assistant Manager

Finish Line
06.2011 - 06.2015

Masters of Science - Healthcare Administration

Southern New Hampshire University

Bachelors of Arts - Psychology

University of Wisconsin

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Kari Klesmit