Kari Kloos
Stratford,WI
Summary
Energetic and Enthusiastic team member with over 20 years of experience with Customer Service. Looking to secure a position within a growing business that allows for development of skills and further career growth.
Overview
30
30
years of professional experience
Work History
Accounts Receivable Analyst
Security Health Plan
12.2012 - Current
- Prepared spreadsheets using formulas, intermediate and advanced Microsoft Excel skills.
- Contacted external customers to obtain documentation to support Premium Bills.
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Posted cash receipts to customer accounts to maintain current and accurate account balances.
Enrollment Services Specialist
Kelly Services / Security Health Plan
01.2011 - 12.2012
- Evaluate data, identifying trends in Enrollment Medicare process.
- Utilized data-driven tracking system and processes to keep up opportunities.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Developed thorough understanding of job requirements and qualifications to steer recruitment efforts toward appropriate job profiles.
Guest Services
Pioneer Bank
03.2007 - 04.2008
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or authorized charge account.
- Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
Land O' Lakes
Pioneer Bank
02.1994 - 02.2006
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Spencer High School
SpencerOffice Support Specialist/Office Assistant -
Mid State Technical College
Marshfield, WI05.1997
Skills
- Hard Working
- Multitasking
- Responsible
- Computer skills
- Communicating
- Team Player
- Leadership
- Interpersonal Skills
Accomplishments
Security Health - I received two shining stars getting job done and helping members.
Timeline
Accounts Receivable Analyst
Security Health Plan
12.2012 - Current
Enrollment Services Specialist
Kelly Services / Security Health Plan
01.2011 - 12.2012
Guest Services
Pioneer Bank
03.2007 - 04.2008
Land O' Lakes
Pioneer Bank
02.1994 - 02.2006
High School Diploma -
Spencer High School
Office Support Specialist/Office Assistant -
Mid State Technical College
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