Kari Kramer
Mandan,ND
Summary
Professional with 15 years of case management experience.. Ready to apply experience and skills as a Program Analyst with the Department of the Navy.
Overview
24
24
years of professional experience
Work History
Training Manager
Disability Determination Services
04.2021 - Current
- Conduct interviews and organize on-the-job training for new hires.
- Train new analysts in medical, legal, and vocational areas in order to adjudicate claims. Supervise and manage 6 analysts.
- Prepare and distribute manuals, handouts and online tutorials to provide employees with training materials and resources,
- Organize and edit training manuals, multimedia visual aids, and other educational materials,
- Perform quality reviews on all cases adjudicated by new examiners for their first year.
- Analyze effectiveness of training programs at all levels and recommend updates.
Hearing Officer and Senior Claims Analyst
Disability Determination Services
07.2013 - 03.2021
- Completed administrative coursework at the University of Pacific, McGeorge School of Law in Sacramento, and certified as a Social Security Hearing Officer.
- As one of two Hearing officers, I conducted and heard testimony of claimant’s whose benefits had ceased.
- Analyzed evidence in file along with the testimony and completed written summaries to affirm or reverse the prior decision.
Disability Claims Analyst I and II
Disability Determination Services
11.2008 - 06.2013
- Analyzed and processed claims to determine eligibility for Social Security Disability. On average, managed a caseload of 80 claimants.
- Contacted hospitals, clinics, schools, and social service agencies to obtain evidence for disability claims.
- Collaborated and worked as a team with doctors, claims analysts, administrative assistants, Social Security Claims Representatives, and management staff.
- Worked with the Quality Assurance Manager, to ensure cases were completed to standard. Resolved problems, improved operations and provided exceptional service
Lead Coordinator
Easter Seals Goodwill ND, Inc
08.2000 - 08.2008
- Worked in various positions for a non-profit organization that provided services to people who have disabilities.
- Trained and supervised Direct Care Providers and Service Coordinators to provide in-home and vocational support services.
- Conducted in-home visits and applied quality review standards.
- Completed payroll on staff and budgeting of hours for in-home services.
Education
B.S.Ed - Social Science, Psychology
Mayville State University
Mayville05.2003
Education Requirements
University of North Dakota
Grand Forks1998
Diploma -
Steele-Dawson High School
Steele1997
Skills
- Experience collaborating and training others in various work environments; in-office, hybrid, and remote
- Microsoft Office Suite: including Word, PowerPoint, Publisher, Access, Excel, and Outlook/Express
- Live video conferencing and recording using various platforms: Microsoft Teams, Zoom, YuJa, and Skype for collaborative events
- Verified State and Federal background checks HSPD-12 credentialed
- Previous Teacher Licensure through state of ND
- Currently enrolled in classes at at Bismarck State College for Cybersecurity and Computer Networks
Timeline
Training Manager
Disability Determination Services
04.2021 - Current
Hearing Officer and Senior Claims Analyst
Disability Determination Services
07.2013 - 03.2021
Disability Claims Analyst I and II
Disability Determination Services
11.2008 - 06.2013
Lead Coordinator
Easter Seals Goodwill ND, Inc
08.2000 - 08.2008
B.S.Ed - Social Science, Psychology
Mayville State University
Education Requirements
University of North Dakota
Diploma -
Steele-Dawson High School
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