Work efficiently in a fast-paced, high energy environment. Assist all customers and staff, taking orders, making drinks, expedite and run food, ensure a clean work space. Utilize hand written ticket system and complete both cash and credit card transactions. Maintain a positive attitude and friendly demeanor in all situations.
Server
Maribella
01.2022 - 06.2022
Serve guests, provide warm and kind customer service, assist team members in food and drink service. Use POS system to ring in and complete all transactions accurately.
Bartender, Server
The Majestic Inn and Spa
04.2018 - 06.2020
Provide exceptional customer service in a variety of bar experiences including catering events, full service restaurant and cocktail serving. Prepare and serve a variety of cocktails and drinks, serve beer and wine, setup and close down bar.
Bartender, Server
Toronado Seattle
06.2016 - 12.2017
Provide great customer service in a craft beer bar with farm to table food. Guide customers through 40 rotating draft beer choices, describing beer styles. Maintain a clean, friendly, and welcoming environment. Perform opening and closing duties.
Deli Manager
Quality Food Center
03.2013 - 05.2016
Responsible for overall operations of the deli department, which includes proper hiring and staffing, purchasing food and stock, training all employees on proper food preparation and customer service, employing kitchen safety techniques and following all health standards.
Deli Clerk, PIC, Assistant Manager
Quality Food Center
11.2011 - 03.2013
Performed all the duties of an experienced deli clerk, acting as deli manager in her absence. Receive loads and deliveries, place orders, ensure proper rotation of product and effective merchandising in order to maximize product freshness and quality, effective turnover and optimized availability to maximize sales and minimize loss.
Restaurant Manager
P.F. Chang's China Bistro
12.2009 - 05.2011
Train and supervise service staff, manage purchasing and inventory control, forge relationships with local vendors and regular clientele, provide customer support and service in a full service, customer focused environment.
Certified National Trainer, Bartender, Server
P.F. Chang's China Bistro
10.2005 - 12.2009
Ensured that all the waitstaff was equipped with the knowledge to properly serve customers and uphold the service standards of the organization. Acted as an intermediary between the staff and management team, helping the restaurant to run in a smooth and efficient manner. Engaged in continuous training and ongoing instruction all while providing excellent customer service.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT
12.2019
Skills
BS in Business Management
Proficient in Microsoft Office
Comprehensive understanding of social media marketing
Over ten years experience in the restaurant industry, including as a Server, Bartender, Certified National Trainer and Restaurant Manager
Certified Cicerone Level One Beer Server
Strong at managing responsibilities in a high volume atmosphere
Hard worker, quick learner, ready to assume position of authority