Kari Mattfolk
Champaign,IL
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
24
24
years of professional experience
Work History
Program Buildings Coordinator
University Housing
Urbana-Champaign, IL
02.2010 - Current
- Hire, train, supervise, and lead two full time professional staff
- Identifying, recruiting, interviewing, hiring, training, disciplining and evaluating of 60+ diverse student staff in three different positions
- Ensure day to day operational success of facility such as event and technology set up
- Ensure operational success of administrative processes such as package processing for 4,000 resident and staff packages and issuing temp I Cards
- Develop and implement efficient and excellent customer-service oriented procedures for student staff servicing 4,000+ diverse customers daily
- Foster positive working relationships with university departments and customers including academic departments and external clients
- Develop and coordinate, including logistics and event planning of educational programs, including guest speakers, to respond to critical issues that emerge with regards to issues of diversity including international, LGBT, and students with disabilities
- Serve as the primary point of contact for outside reservations within Housing facilities and represent University Housing when interacting and communicating with diverse populations including faculty, staff, students and outside community agencies
- Communicate and promote the unit’s objectives
- Troubleshoot issues, challenges, barriers and facilitate solutions
- Establish, maintain, and enforce policies and procedures for facilities
- Maintain student employee budget and payroll procedures of $140,000
- Schedule facility for classes, events, seminars, etc
- Using Event Management Systems (EMS)
- Assist in planning and implementation of facility goals
- Active participant with incoming freshman and transfer student orientations, including effective public presentations and information fairs
- Demonstrated strength in planning and organization
- Conduct periodic surveys of users of the facility to determine satisfaction, suggested changes, enhancements, and additions to the facility and programs
- Ensure compliance with University of Illinois’ Protection of Minor’s policy on behalf of University Housing
- Lead Housing Move-In days planning and logistics for 9000+ residents across two cities.
Program Coordinator – Student Employment
Campus Recreation
Tempe, AZ
08.2000 - 03.2008
- Oversaw departmental employee hiring, training discipline and evaluation processes of 85+ student employees
- Supervised and evaluated 1 full-time staff employee
- Internship Coordinator; supervised and evaluated interns while they gained professional work experience
- Developed and facilitated a full day orientation for 200+ student employees twice a year at the beginning of each semester including a survey at the end of each orientation for the director’s report
- Oversaw facility supervision and tracking of $170,000 student employee budget and payroll procedures and worked with PeopleSoft
- Established, supervised and tracked $20,000 informal recreation budget
- Tracking of expenditures; evaluation and assessment of events and programs; and recommendation of corrective strategies and program improvements based on assessment and evaluation
- Coordinated student employee CPR/First Aid/AED certification program
- Instructed and maintained certification records
- Assist Student Affairs with the recruitment and retention program through student employment
- Active participant with incoming freshman and transfer student orientations, including presentations and information fairs.
Game and Facilities Coordinator
Campus Recreation
Tempe, AZ
11.1999 - 08.2000
- Administered and supervised a comprehensive Children’s Activity Camp involving up to 100 camp participants, 30 camp part-time employees, which lead to $90,000 in revenue annually
- Coordinated a $35,000 student employee budget and payroll procedures
- Established and supervised $40,000 camp operational budget
- Developed and managed policies and procedures for camp program and activities
- Assisted with the development, implementation and evaluation department strategic plan
- Monitored and reported vacation/sick time for all professional staff.
Education
Ed.M. Higher Education Administration and Leadership -
University of Illinois at Urbana-Champaign
12.2015
B.S. Leisure Studies/Sports Management -
University of Illinois at Urbana-Champaign
01.2000
Skills
- Staff Supervision
- Financial Management
- Administrative Leadership
- Work Planning and Prioritization
- Staff Management
- Process Improvement
- Scheduling Expertise
- Customer Service
- Budget Planning
- MS Office
- Presenting Ideas and Plans
- Updating Stakeholders
- Event Planning
- Relationship Building
- Event Coordination
- Operations Management
- Best Practices Implementation
Timeline
Program Buildings Coordinator
University Housing
02.2010 - Current
Program Coordinator – Student Employment
Campus Recreation
08.2000 - 03.2008
Game and Facilities Coordinator
Campus Recreation
11.1999 - 08.2000
Ed.M. Higher Education Administration and Leadership -
University of Illinois at Urbana-Champaign
B.S. Leisure Studies/Sports Management -
University of Illinois at Urbana-Champaign
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