Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kari Mckay

Moab,UT

Summary

Experienced Director of People Operations & Shared Services capable of driving HR strategy and operations in complex, multi-site organizations. Proven success leading high-impact people programs, optimizing HR technology (Paycor, ADP, Oracle), and building shared services teams that enhance employee experience and compliance. Strong project manager with a data-informed approach to process improvements, HRIS implementations, and cross-functional collaboration. Passionate about aligning people strategy with business goals and supporting scalable, human-centered systems.

Overview

22
22
years of professional experience

Work History

Executive Director

Moab Healthcare Foundation
11.2023 - Current
  • Lead all fundraising efforts, including developing and executing fundraising strategies, managing donor relations, and securing major gifts, grants, and sponsorships
  • Develop and implement marketing and public relations strategies to promote the foundation's mission and programs
  • Represent the foundation to a wide range of stakeholders, including donors, community partners, elected officials, and the general public
  • Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.

Director of Human Resources

Moab Regional Hospital
09.2021 - 11.2023
  • Directed full-scope HR operations for 300+ employees across hospital, clinic, and recovery center, driving workforce efficiency and compliance in a rural healthcare setting
  • Established 24/7 HR Helpdesk to support real-time employee inquiries, improving response time and satisfaction
  • Led and developed HR team of 3, optimizing team performance and service delivery across employee lifecycle functions
  • Spearheaded Paycor implementation (HRIS, ATS, payroll, timekeeping), enhancing data accuracy and streamlining HR operations
  • Ensured 24/7 coverage by sourcing and hiring diverse operational and healthcare staff, including full-time, part-time, and travel professionals.
  • Oversaw compliance for CMS, state, and federal audits, ensuring 100% adherence to regulatory standards and reducing audit risk
  • Revamped onboarding process to align with hospital systems, increasing new hire retention and policy comprehension
  • Launched and analyzed employee wellness/satisfaction surveys; drove improvements through action committee initiatives
  • Designed and launched standardized salary structures and bonus programs to ensure equity and support talent retention
  • Directed COVID-19 vaccination mandates compliance, managing exemption reviews while maintaining workforce continuity

Director of Human Resources

The Synergy Company of Utah, LLC
09.2017 - 09.2021
  • Directed HR operations for 75+ employees across 4 states, managing policies, compliance, recruitment, payroll, and benefits
  • Negotiated and implemented a new employee benefits package including a dual-option health care plan and HSA, resulting in a 25% cost savings while improving satisfaction
  • Reduced attrition and time-to-hire by optimizing recruitment strategies in partnership with department leaders
  • Redesigned employee handbook to improve engagement, onboarding experience, and legal risk mitigation
  • Launched structured compensation programs with salary bands and performance tools to enhance pay equity
  • Conducted employee satisfaction surveys and advised leadership on paid leave increases, executive coaching, and LEAN initiatives

Benefits Administrator

Swift Communications Inc
01.2016 - 01.2017
  • Administered self-funded health & welfare plans for 1,000+ lives, including open enrollment, COBRA, and ACA compliance
  • Ensured benefits accuracy and regulatory alignment by refining processes and resolving complex claims issues
  • Led open enrollment planning and communication, achieving full employee participation
  • Oversaw benefit programs including FMLA, ADA, retirement, and insurance in alignment with federal/state requirements

Human Resources Shared Services Manager

Swift Communications Inc
01.2014 - 01.2016
  • Led enterprise-wide ADP HRIS, ATS, Payroll, and Benefits implementation, streamlining workflows and improving data integrity
  • Reduced turnover by 20% by analyzing trends and advising leadership on actionable solutions
  • Built and scaled the first centralized HR Help Desk, creating a shared services model and improving response time
  • Managed and mentored 3 regional HR generalists, resolving complex employee relations issues with full compliance
  • Partnered with leadership on hiring, retention, and performance strategies for advertising and service teams
  • Trained 40+ supervisors and leaders in talent management; introduced performance systems and recognition programs
  • Led sensitive investigations related to harassment/discrimination, mitigating legal and cultural risk
  • Launched training programs and retention initiatives to create a learning culture and reduce attrition

Previous Experience

(2003–2014)
01.2003 - 12.2014

Director of Human Resources — Swift Communications, Gypsum, CO
Human Resources & Safety Manager — American Gypsum, Gypsum, CO
Human Resources Payroll Officer — Millennium Bank, Edwards, CO
HRIS Manager — Ultimate Electronics, Thornton, CO
HR Director/Oracle HRMS Consultant — Solbourne, Boulder, CO
HR Manager — MCI Telecommunications, Denver, CO


Led HR operations, HRIS rollouts, compliance, and workforce strategy across diverse industries including publishing, banking, tech, and manufacturing. Built foundational experience in shared services, systems integration, and organizational development.

Education

Bachelor of Business Administration - Industrial Relations & HR, Psychology

The University of Iowa

Skills

  • People Strategy & Shared Services Leadership
  • HR Technology & HRIS Management (Paycor, ADP, Oracle)
  • Cross-Functional Team Collaboration
  • Employee Experience Design
  • Organizational Development & Change Management
  • Workday Familiarity & Tech Stack Optimization
  • Project Management & Process Improvement
  • Regulatory Compliance (State, Federal, CMS)
  • Data-Driven Decision Making & HR Metrics
  • Employee Relations & Culture Enhancement
  • Policy Development & Handbook Design
  • Compensation Strategy & Benefits Administration
  • Onboarding & Employee Lifecycle Optimization
  • Performance Management & Feedback Systems
  • Conflict Resolution & Dispute Management
  • Excellent Communication & Stakeholder Engagement

Timeline

Executive Director

Moab Healthcare Foundation
11.2023 - Current

Director of Human Resources

Moab Regional Hospital
09.2021 - 11.2023

Director of Human Resources

The Synergy Company of Utah, LLC
09.2017 - 09.2021

Benefits Administrator

Swift Communications Inc
01.2016 - 01.2017

Human Resources Shared Services Manager

Swift Communications Inc
01.2014 - 01.2016

Previous Experience

(2003–2014)
01.2003 - 12.2014

Bachelor of Business Administration - Industrial Relations & HR, Psychology

The University of Iowa
Kari Mckay