Kari Medlinger
Oklahoma City,OK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Detail-oriented team player with strong organizational skills. Adept to handle multiple projects simultaneously with a high degree of accuracy. Dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Deposit Operations Representative II
First Fidelity Bank
Oklahoma City, OK
11.2021 - Current
- Process and review all incoming wire transfers for accuracy and balancing them with the Federal Reserve totals at the end of business to ensure there are no outages.
- Demonstrated a high level of attention to detail while performing numerous daily tasks such as processing stop payments and reviewing accounts with insufficient balances to limit the banks loss.
- Optimized workflows to increase efficiency and decrease errors in day-to-day operations as well as process improvements to save time.
- Maintained accurate records of operations activity, balanced several reports daily, and reconciled miscellaneous bank general ledgers while assisting in clearing discrepancies.
- Primarily back up ACH duties including originating and processing all ACH transactions for the bank as well as efficiently processing returns and corrections with the Federal Reserve.
- Adapted quickly to changes in technology platforms and maintained efficiency in deposit operations tasks as we converted all of our wire and ACH clients to a new system.
- Processed account maintenance requests and checked for alignment with bank policy. Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
Teller Operations Supervisor
MidFirst Bank
Oklahoma City, OK
03.2015 - 10.2021
- Trained new employees on proper protocols and and policies as well as customer service standards.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted cash drawers and made bank deposits.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Assisted our call center on a regular basis when needed.
- Resolved problems, improved operations and provided exceptional service.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Prepared internal and regulatory financial reports, including balance sheets and income statements.
Education
High School Diploma -
Epic Charter Schools
05.2014
Skills
- Consistently meets deadlines
- Teamwork
- Data entry
- Multitasking abilities
- Attention to detail and organizational skills
- Reliability
- Problem-solving abilities
- Proactive and Self-Motivated
- Microsoft Excel proficiency
- Bank Reconciliation and payment processing
Timeline
Deposit Operations Representative II
First Fidelity Bank
11.2021 - Current
Teller Operations Supervisor
MidFirst Bank
03.2015 - 10.2021
High School Diploma -
Epic Charter Schools