Summary
Overview
Work History
Skills
Groups
Timeline
Generic

Kari Messer-Miller

Dickinson

Summary

Dynamic Remote Technician with expertise in remote patient assessment and credentialing management at Digital Optometrics. Proven ability to deliver exceptional patient experiences while ensuring accurate data for eye exams. Strong problem-solving skills and effective communication foster collaboration across teams, driving project success and enhancing operational efficiency.

Overview

10
10
years of professional experience

Work History

Remote Technician

Digital Optometrics
04.2021 - Current
  • Conduct subjective refraction remotely for patients located all across the U.S. and Canada.
  • Provide doctors of optometry with accurate data that is essential for performing an eye exam.
  • Deliver an excellent patient experience while interacting remotely over video.
  • Monitored expiration of licenses and certifications, notifying providers of renewal requirements.
  • Researched discrepancies between submitted provider data and verified sources when necessary.
  • Maintained up-to-date records of credentialing statuses in database systems.
  • Assisted in the accreditation process by gathering and submitting required documentation.
  • Addressed and resolved discrepancies in provider documentation during credentialing.
  • Updated and maintained databases with current information.

Wish Granter

Make a Wish
05.2020 - Current
  • Wish granters are essential to fulfilling each child's wish
  • They work in teams of two or three and help the wish child brainstorm wish ideas that could bring them hope and joy
  • They also help create an exceptional wish experience through ongoing engagement with the child and their family
  • Worked with cross-functional teams to achieve goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Board Member

Helping Hands of Kindness
04.2020 - Current
  • Navigated organization towards sustainability by implementing ethical governance.
  • Participated in the development and expansion of programs and services, ensuring alignment with organizational mission.
  • Reviewed and approved major contracts and agreements, safeguarding the organization's interests and assets.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Evaluated investments for potential risks and rewards.
  • Executed on-time, under-budget project management to adhere to project road map.

Technician Supervisor

Coastal Eye Associates
Webster
09.2019 - 04.2021
  • Manages work schedules, assignments, and performance evaluations.
  • Assisted ophthalmologists with minor office procedures and surgeries, ensuring sterile technique and patient comfort.
  • Performs inventory control, ensuring adequate levels of parts, equipment, and supplies
  • Performed complete ophthalmic history and preliminary exams, sub-specialty tests (refraction, VF test, A-Scan Biometry (IOL master), Pachymetry, PAM evaluation, color testing, and contact lens evaluation)

  • Instructed and educated patients on prescriptions and provider instructions to optimize treatment plans.
  • Collaborated with healthcare teams to develop personalized care plans for patients.
  • Answered phones calls promptly and responded appropriately to inquiries from patients or staff members.
  • Performed administrative tasks such as filing insurance forms and collecting payments from patients.
  • Administered and instructed patients on proper contact lens care, insertion, and removal.
  • Maintained inventory of all medical supplies in the clinic.
  • Assisted ophthalmologists in performing advanced diagnostic procedures such as slit lamp examinations, fundus photography, fluorescein angiography, and laser treatments.
  • Transferred knowledge by training ophthalmic assistants, technicians and interns.
  • Assisted physicians in operating room, handing over tools and supplies and cutting sutures.

Organ Donor Procurement

Lions gift of sight
Galveston
01.2017 - 03.2020
  • Surgical procurement of cornea for donation and research
  • Used correct formulas and procedures to prepare solutions and reagents for testing needs
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks
  • Removed samples of materials following good practices to achieve accurate test results
  • Helped management optimize laboratory processes for maximum efficiency and performance
  • Identified and traced quality control issues impacting laboratory results
  • Documented and verified patient information using laboratory information system

Lead Ophthalmic Technician

University Of Texas Medical Branch
Galveston
01.2015 - 01.2017
  • Performed complete ophthalmic history and preliminary exams, sub-specialty tests refraction, VF test, A-Scan Biometry, Pachymetry, PAM evaluation, color testing, and contact lens
  • Checked condition of patients' eyes by observing pupils, muscle, visual acuity, extraocular movements, and blood pressure
  • Prepared patients for ophthalmology examination by dilating pupils, changes in visual acuity, elevated extraocular pressure, or blood pressure and communicating results to Attending Physician
  • Secured patient information and maintains patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding, and keeping patient information confidential
  • Counseled patients by transmitting physician's orders, use of drops, contact lenses, drugs, and answer questions about surgery and specialty imagining required/ordered
  • Kept equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and promptly reporting equipment issues
  • Process prescription refill requests
  • Maintained stock in exam room in accordance to standard inventory and Physician preferences
  • Maintained minor OR stock and all sterilization of instruments
  • Set up and prep for minor OR procedures to include setting sterile tray and maintaining sterile field

Skills

  • Remote patient assessment
  • Data analysis
  • Electronic health records
  • Ophthalmic procedures
  • Inventory management
  • Patient education
  • Customer service
  • Communication skills
  • Time management
  • Credentialing management
  • Patient documentation
  • Effective communication
  • Problem solving
  • Project management
  • Customer interaction
  • Mechanical Knowledge

Groups

  • Make a Wish, Wish granter, 05/01/20, Present, Wish granters are essential to fulfilling each child's wish. They work in teams of two or three and help the wish child brainstorm wish ideas that could bring them hope and joy. They also help create an exceptional wish experience through ongoing engagement with the child and their family.
  • Healing Hope Kindness, Board Member, 04/01/20, Present, Steer the organization towards a sustainable future by adopting sound, ethical, and legal governance and financial management policies, as well as by making sure the nonprofit has adequate resources to advance its mission.

Timeline

Remote Technician

Digital Optometrics
04.2021 - Current

Wish Granter

Make a Wish
05.2020 - Current

Board Member

Helping Hands of Kindness
04.2020 - Current

Technician Supervisor

Coastal Eye Associates
09.2019 - 04.2021

Organ Donor Procurement

Lions gift of sight
01.2017 - 03.2020

Lead Ophthalmic Technician

University Of Texas Medical Branch
01.2015 - 01.2017

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