Kari Miller
Bluffton,SC
Summary
Provides multifaceted support for all fire suppression needs and helps customers maintain complete compliance with standards and local codes. Motivated to make a positive impact on property protection. Dedicated professional passionate about fire, life, and safety codes. Accustomed to staying on top of latest trends in industry and codes.
Experienced in designing fire systems, conducting hazard assessments, and interpreting fire codes and standards. Excel at problem-solving, communication, and teamwork to ensure safety measures are effectively integrated into building designs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Development
Alarm, Fire & Security
Bluffton , SC
08.2024 - Current
- Business Development, to include ITM sales for new and existing customers.
- Ensuring the customer is confident and informed with regard to their fire protection systems.
- Conducted system analyses to assist customers in future budgeting.
- Developed long-term plans for growing the organization's client base.
- Created presentations to demonstrate the value of products and services to prospective clients.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Established new customer accounts using negotiation and sales closing abilities.
- Negotiated and closed high-value contracts with new and existing clients.
- Managed multiple projects simultaneously while meeting tight deadlines under pressure.
Director or Sales
Alarm, Fire & Security
Bluffton , SC
06.2018 - 09.2024
- Provided regular training sessions for staff on sales techniques, product knowledge and customer service standards.
- Resolved customer complaints quickly by providing satisfactory solutions or refunds.
- Created detailed reports on sales performance metrics and trends.
- Analyzed customer feedback to identify areas for improvement in products and services.
- Assisted in developing long-term strategic objectives for the organization's overall success.
- Collaborated with other departments such as marketing, operations and finance in order to ensure successful outcomes from sales initiatives.
- Managed a team of sales personnel to ensure performance goals were met or exceeded.
- Drafted creative marketing materials such as brochures, flyers and presentations.
- Provided detailed sales reports and forecasts to executive management for strategic decision-making.
- Maintained sales volume and selling price by keeping current with supply and demand.
- Oversaw the recruitment, selection, and onboarding of new sales staff.
- Pursued sales deals by qualifying clients, building individualized proposals, and preparing final contracts.
- Developed and promoted weekly, monthly and quarterly sales objectives.
- Facilitated and delivered presentations for account-specific meetings and conference calls.
Design Project Manager
Alarm, Fire & Security
Bluffton , SC
01.2022 - 05.2023
- Provided feedback on work product of designers in order to improve results.
- Organized, managed, and monitored multiple concurrent design projects.
- Oversaw day-to-day operations of the department by delegating tasks among team members.
- Drafted project briefs for designers outlining objectives, deliverables, timelines, and budgets.
- Created and implemented processes to ensure design projects were completed on time and within budget.
- Conducted interviews with prospective design talent to assess suitability for roles within the team.
- Reviewed completed work to verify consistency, quality, and conformance.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
ITM Sales & Service Manager
Alarm, Fire & Security
Bluffton, SC
12.2010 - 06.2018
- Developed and implemented strategies for increasing customer satisfaction.
- Monitored daily sales performance and adjusted staff schedules accordingly.
- Maintained accurate records of customer interactions, transactions, account information.
- Resolved escalated customer complaints in a timely manner.
- Developed relationships with key accounts to improve long-term partnerships.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Tracked employee overtime hours and adjusted schedules accordingly.
- Monitored employee absences and tardiness to ensure adequate coverage for shifts.
- Developed and maintained scheduling systems to ensure efficient workflow.
- Responded promptly to customer inquiries about schedule changes or availability.
- Worked with suppliers to maintain steady flow of materials and tools required for operation to meet established schedules.
- Collaborated with outside vendors and served as central point of contact.
- Set and confirmed customer appointments.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
Education
Bachelor of Arts - Public Relations
Northern Kentucky Universithy
Covington, KY12-2010
Skills
- Operations support
- Project management
- Business correspondence
- Presentation development
- Account servicing
- Sales presentations
- Direct sales
- Operations
Certification
- NICET LEVEL II Water Based Systems
- Construction Board of Adjustments & Appeals Town of Bluffton, Member
References
References available upon request.
Timeline
Business Development
Alarm, Fire & Security
08.2024 - Current
Design Project Manager
Alarm, Fire & Security
01.2022 - 05.2023
Director or Sales
Alarm, Fire & Security
06.2018 - 09.2024
ITM Sales & Service Manager
Alarm, Fire & Security
12.2010 - 06.2018
- NICET LEVEL II Water Based Systems
- Construction Board of Adjustments & Appeals Town of Bluffton, Member
Bachelor of Arts - Public Relations
Northern Kentucky Universithy
Similar Profiles
KOLIN LEEKOLIN LEE
Security Solutions Sales at JTS Fire & Security Inc.Security Solutions Sales at JTS Fire & Security Inc.
Sheldon MuhammadSheldon Muhammad
Sprinkler Technician Foreman at Alarm Fire and SecuritySprinkler Technician Foreman at Alarm Fire and Security
COLLIN MillisCOLLIN Millis
Account Manager at Mountain Alarm Fire and SecurityAccount Manager at Mountain Alarm Fire and Security