Kari Miller
Saint Louis,MI
Summary
Reliable medical support professional with 20 years of experience in the healthcare environment. Expertly can assist with office operations and offer physician support. Pleasant and professional during each patient interaction to improve satisfaction ratings and patient retention. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Ready to use and develop clinical and administrative skills in a Medical Office Administration role.
Overview
22
22
years of professional experience
Work History
Certified Clinical Medical Assistant
Corewell Health ( AKA Spectrum Health)
07.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
- Collaborated with healthcare providers to develop individualized care plans, ensuring all patients received the best possible treatment suited to their needs.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared lab specimens for diagnostic evaluation.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Measured patient pulse oximetry.
- Oriented and trained new staff on proper procedures and policies.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Obtained client medical history, medication information, symptoms, and allergies.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
Path Lab Assistant
Spectrum Health Big Rapids Hospital
01.2021 - 06.2022
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Prepared specimens for testing and analysis.
- Maintained current knowledge of developments in technical instrumentation.
- Worked closely with lab staff on special projects.
- Logged samples correctly into computerized tracking system.
- Prepared specimens for analysis and established proper chronological priorities in testing.
- Performed diagnostic and therapeutic laboratory procedures.
- Managed specimen sample handling, receiving, storage and inventory.
- Created and updated record of all supplies and equipment to monitor inventory.
- Demonstrated competence in collecting lab samples for testing.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Developed and maintained courteous and effective working relationships
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Exceeded goals through effective task prioritization and great work ethic
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Maintained documentation on tests performed in lab.
- Reduced sample contamination risks through rigorous adherence to proper specimen handling techniques.
- Served as a reliable source of information for colleagues seeking assistance or clarification on laboratory procedures or equipment use.
- Improved laboratory efficiency by streamlining sample processing and data recording procedures.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
- Managed inventory levels effectively by tracking supply usage and placing orders for required materials before depletion.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Participated in lab meetings and project presentations.
- Recorded and analyzed data to produce reports of results.
- Developed new protocols and improved existing laboratory processes.
- Monitored and documented safety standards to verify compliance.
Medical Front Office Receptionist
White Pine Family Medicine
12.2019 - 12.2020
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details
- Completed clerical duties and tasks for clinic administration
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company
Patient Registration Specialist
Cherry Health
07.2015 - 11.2018
- Accurately inputted patient and insurance information into company's computer system.
- Scheduled daily appointments for 7 behavioral therapy clinician as well as psychiatrist using computerized calendars.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Collected, organized and entered patient data into medical systems.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Completed clerical duties and tasks for clinic administration.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Enhanced office productivity by handling high volume of callers per day.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Completed and filed financial documentation for accounting purposes.
Laboratory Service Assistant
Holland Hospital
10.2010 - 07.2015
- Set and oversaw quality assurance guidelines for laboratory work.
- Exceeded goals through effective task prioritization and great work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Resolved concerns with products or services to help with result turn around time to ordering provider and care team.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Completed accurate order entry and data verification.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed physical inventory counts each month.
- Prepared new and backstock merchandise for transfer by couriers to other medical facilities.
- Set and oversaw quality assurance guidelines for laboratory work
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Assisted in the development of new testing procedures, contributing to the continuous improvement of laboratory services.
- Improved laboratory efficiency by streamlining sample processing and data entry tasks.
- Provided timely support for medical professionals by prioritizing urgent samples and maintaining open lines of communication.
Lab Phlebotomist
Spectrum Health Hospital
09.2002 - 06.2009
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Organized daily work based on collection priority.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Reviewed patient records for accuracy and completeness.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Obtained blood specimens by performing venipunctures and finger sticks averaging 30 times per day
- Packaged and shipped specimens to central lab daily
- Centrifuged blood samples as outlined in clinical protocols
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
Education
No Degree - Human Anatomy
Muskegon Community College
Muskegon, MINo Degree - Medical Terminology I & II
Grand Rapids Community College
Grand Rapids, MIAssociate of Science - Medical Assistant
US Career Institute
06.2022
Yes - Biological Problems, Advanced Math
Jenison High School
Jenison, MI04.1996
Skills
- Contributing Team Player
- Verbal and Written Communication
- File Organization and Maintenance
- Blood and Tissue Sample Collection
- Safety Monitoring
- Critical Thinking
- Problem Solving
- Biohazard Disposal
- Medical Terminology
- Electronic Communication
- Data Analysis and Documentation
- Quality Assurance
- HIPAA compliance
- Immunization administration
- Venipuncture expertise
- Vital sign monitoring
- Medical history recording
- Medical office procedures
- Phlebotomy techniques
- Clinical documentation
- Patient intake process
- Examination preparation
- Specimens collection and processing
- Professionalism and ethics
- Physician support
- Patient scheduling
- Inventory management
- Healthcare software usage
- Medical terminology
- Adaptable and flexible
- Medical supply inventory
- Direct care
- Diagnostic testing assistance
- EKG monitoring
- Patient care coordination
- Insurance verification
- Medical equipment operation
- Medical billing and coding
- Medical history intake
- Infection control procedures
- Needs assessments
- Clinical applications
- Laboratory procedures
- Electronic health records management
- Data entry
- Vital signs measurement
- Medical office administration
- CPR
- Insurance claims
- Patient flow management
- Phlebotomy
- Lab equipment operation
- Procedure assistance
- Sterilization techniques
- Customer service
- Adaptable
- Patient relations
- Compassionate
- Conflict resolution
- Inventory and supply management
- OB/GYN procedures
Education
Jenison, MI,Grand Rapids, MI,Muskegon, MI
Timeline
Certified Clinical Medical Assistant
Corewell Health ( AKA Spectrum Health)
07.2022 - Current
Path Lab Assistant
Spectrum Health Big Rapids Hospital
01.2021 - 06.2022
Medical Front Office Receptionist
White Pine Family Medicine
12.2019 - 12.2020
Patient Registration Specialist
Cherry Health
07.2015 - 11.2018
Laboratory Service Assistant
Holland Hospital
10.2010 - 07.2015
Lab Phlebotomist
Spectrum Health Hospital
09.2002 - 06.2009
No Degree - Medical Terminology I & II
Grand Rapids Community College
Associate of Science - Medical Assistant
US Career Institute
Yes - Biological Problems, Advanced Math
Jenison High School
No Degree - Human Anatomy
Muskegon Community College
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