Kari Morales
Tea,SD
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized, planner and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
24
24
years of professional experience
Work History
Retail Store Manager
LAURIEBELLES
Tea, SD
09.2021 - Current
- Managed and monitored a team of 15 to 20 people.
- Collaborated with marketing and operations managers for store goals and sales.
- Monitored inventory for two stores.
- Balanced sales and schedules for open and closing shifts to be cost-efficient and maintain operational standards daily.
- I addressed customer service questions over the phone in a professional and timely manner.
- Provided excellent communication both verbally, in conversation, chat, or emails.
- Maintained a positive and professional relationship with new and repeat customers.
- Balanced sales, cash, and made bank deposits.
- Improved the appearance of the stores with weekly floor plan changes and mannequin updates.
- Coordinated special events for promotions, private parties, or seasonal events.
- I trained and taught younger employees how to work and achieve goals.
- Provided leadership, insight, and mentorship to newly hired employees, I wrote the new hire process to ensure they gained the knowledge needed for the job.
- Coached and mentored employees when new procedures were put into place, or sales training was needed.
- Placed new orders of merchandise when needed.
- Build and maintain strong, professional working relationships with my team members and upper management.
- Analyzed financial data to identify areas for improvement within the store or cost-saving opportunities.
- Attended weekly meetings with Marketing and Operations to focus on the store, sales, and company goals.
- Increased store sales by posting deals or pictures on social media.
- Provided staff with yearly reviews and potential raises based on performance.
- Conducted interviews for hiring part-time and full-time sales associates.
- Developed and maintained store policies and procedures.
Compliance Analyst
The Bancorp
Sioux Falls, SD
01.2016 - 09.2021
- Received inquiries and advised on regulations related to programs.
- Followed proper protocols for reporting suspected violations to internal personnel or outside governing agencies.
- Coordinated internal compliance review and monitoring activities to ensure adherence to laws and regulations.
- Maintained an up-to-date knowledge base of all relevant laws, regulations, guidelines, and industry standards.
- Investigated any suspected violations of the organization's compliance policies.
- Conducted due diligence on third-party vendors to ensure compliance with company standards.
- Reviewed and updated company policies in response to regulatory changes.
- Drafted reports outlining findings from investigations into non-compliance incidents.
- Monitored and reported on compliance metrics and performance indicators.
- Investigated reported and identified compliance issues against accepted standards.
- Collaborated with the team to discuss reports and go over results.
Compliance Analyst
Citibank
Sioux Falls, SD
11.2000 - 01.2016
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored competitive trends to ensure retention strategies remained effective and relevant.
- Developed and implemented customer retention strategies to increase loyalty and continue their business.
- Conducted customer service surveys to identify areas of improvement in customer retention.
- Provided coaching sessions for new hires on company policies, procedures, and job expectations.
- Created plans to improve and correct operations in order to stay compliant.
- Assisted in the development of compliance training materials and online resources.
- Identified opportunities for process improvements that would increase efficiency while maintaining compliance standards.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
- Developed risk management strategies and compliance control plans.
Education
Faith Christian High School
Bigelow MN05-1999
Skills
- Decision-making skill
- Strong multi-tasking
- Reporting
- Problem-solving
- Inventory control
- Performance monitoring
- Dependable and reliable
- Merchandise planning
- Staff management
- Sales analysis
- Sales growth
- Payment processing
- Customer service
- Store opening and closing
- Employee scheduling
- Goal setting
- Friendly and outgoing
- Decision-making
- Budgeting and cost control
- Coaching and mentoring
- Point of sale systems
- Detail-oriented
- Hiring and training
- Store maintenance
- Retail operations
- Hiring management
- Store operations
- Retail employee training
References
References available upon request.
Timeline
Retail Store Manager
LAURIEBELLES
09.2021 - Current
Compliance Analyst
The Bancorp
01.2016 - 09.2021
Compliance Analyst
Citibank
11.2000 - 01.2016
Faith Christian High School
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