Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Lead Medical Assistant
Intermountain Healthcare
Billings, MT
02.2022 - Current
Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
Ensured that all medical supplies were adequately stocked in the examination rooms.
Assisted in organizing laboratory tests, X-rays and other diagnostic procedures.
Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
Maintained accurate records of test results, diagnoses and treatments given to each patient.
Communicated effectively with patients regarding their health concerns or questions about treatment options.
Coordinated with other departments within the hospital setting to facilitate a smooth workflow throughout the facility.
Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.
Adhered strictly to HIPAA regulations when handling confidential patient information.
Assisted physicians in performing minor surgeries or procedures when needed.
Responded quickly and efficiently to emergency situations within the healthcare facility.
Panel Manager
Riverstone Health
Billings , MT
02.2011 - 02.2022
Developed and implemented strategies to increase customer satisfaction and loyalty.
Created monthly reports for senior management summarizing operational performance metrics.
Coached, mentored and trained team members in order to improve their job performance.
Established processes to ensure efficient workflow throughout the organization.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Oversaw daily operations, maintaining efficiency and quality standards.
Reviewed completed work to verify consistency, quality, and conformance.
Produced thorough, accurate and timely reports of project activities.
Implemented quality control measures to uphold company standards.
Coordinated with physicians to ensure proper documentation protocols were followed.
Performed regular quality assurance checks on patient charts.