Kari Nelson
Hunt Valley,MD
Summary
Dedicated senior living professional with experience in new start-up, resident engagement, cross functional collaboration,
high dedication to team and resident well-being.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Community Sales Assistant & Move-In Coordinator
Brightview Senior Living
Hunt Valley, MD
04.2024 - Current
- Achieved a 94% move-in satisfaction score while coordinating over 200 resident move-ins in two years.
- Coordinate all move-ins from deposit through move-in day.
- Partner with Sales, Health Services, Maintenance, Housekeeping, Dining, and leadership to ensure apartments are move-in ready.
- Ensure paperwork is complete and welcome materials are prepared.
- Maintain communication with families to create a smooth transition.
- Lead move-in hospitality and connect new residents with Resident Ambassadors.
- Conduct follow-up visits after move-in.
- Manage Resident Ambassador Program including monthly meetings and recruitment.
- Plan monthly New Resident Orientation with ambassadors.
- Coordinate internal neighborhood transfers with the Executive Director and Health Services.
Concierge
BrightView Senior Living
Baltimore, MD
09.2021 - Current
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Trained new staff members on proper policies and procedures related to customer service delivery.
General Manager
White House Black Market
Hunt Valley, MD
06.2017 - 01.2023
- Managed daily operations of the store, including opening and closing procedures.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Developed strategies for increasing sales and improving customer service.
- Implemented new policies and procedures to improve efficiency.
- Analyzed financial data to identify areas of improvement for profitability.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Organized promotional events to increase brand awareness and drive sales growth.
General Manager
Brighton Collectibles
Baltimore, MD
07.2008 - 06.2017
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager/Buyer
Babys World
Hollywood, CA
01.2001 - 09.2003
- Developed and implemented sales strategies to increase market share.
- Established relationships with key clients, while maintaining existing customer base.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Organized trade shows and other events as a means of increasing visibility in the marketplace.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Developed and implemented customer service policies and procedures.
- Developed event themes and concepts to ensure successful execution of events.
- Facilitated meetings between vendors and clients in order to discuss overall project scope and timeline.
Education
Design And Marketing Degree - Marketing
ICDC College
Los Angeles, CA06-2002
BBA - Business And Management
University Of Washington
Seattle, WA09-2000
Cosmetology - Business
Gene Juarez Academy South
Federal Way, WA03-2000
Skills
- Employee training
- Problem-solving abilities
- Excellent communication
- Critical thinking
- Team collaboration
- Organizational skills
- Certified in CPR/AED
- Training and mentoring
Certification
- CPR Certified
- First Aid Certified
- Medication Technician Certification (Expected June 28, 2026)
Timeline
Community Sales Assistant & Move-In Coordinator
Brightview Senior Living
04.2024 - Current
Concierge
BrightView Senior Living
09.2021 - Current
General Manager
White House Black Market
06.2017 - 01.2023
General Manager
Brighton Collectibles
07.2008 - 06.2017
General Manager/Buyer
Babys World
01.2001 - 09.2003
Design And Marketing Degree - Marketing
ICDC College
BBA - Business And Management
University Of Washington
Cosmetology - Business
Gene Juarez Academy South