Summary
Overview
Work History
Skills
Timeline
Generic
Kari Nicholas

Kari Nicholas

Kingston,NH

Summary

Dedicated and focused clerk /receptionist. Results-focused employee who thrives in fast-paced, environments. Committed to accuracy and efficiency. Known for excellence in my attention to detail .

Seeking a role of the same or increased responsibility

Overview

27
27
years of professional experience

Work History

Front Desk Receptionist

Rejuvenations
09.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Customer Service Cashier

Landscapers Depot
05.2017 - 09.2022
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Identified and resolved discrepancies and errors in customer accounts.

Reception/Administrative Assistant

Cornerstone Physical Therapy
08.2016 - 05.2017
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record patient data.
  • Developed strategies to streamline and improve office procedures.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Scheduled patient appointments
  • Collected co pays And kept the cash drawer balance down

Spa Coordinator

Hand And Stone
12.2015 - 08.2016
  • Maintained solid knowledge base of all spa and resort products and services.
  • Grew repeat client base through effective marketing and customer service.
  • Remained up-to-date on current spa trends.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Maintained front desk workstation by keeping it clean and organized.
  • Recommended spa treatments and services, boosting sales and bringing in new clientele.
  • Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
  • Trained and supervised spa staff on best practices, sales techniques and customer service.
  • Oversaw calendar to manage team schedule and keep shifts appropriately staffed.

Office Assistant

Advanced Roof Management
08.2011 - 01.2012


  • Maintained and updated office records, both digital and physical
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Maintained and updated office records, both digital and physical.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Edited and proofread documents for accuracy and completeness.
  • Purchased and maintained office supplies.

Receptionist/esthetician

Belle Aimee Mesical Spa and Laser Center
07.2009 - 03.2010
  • Fostered friendly, warm, and exceptional customer experience.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Analyzed skin condition and made appropriate product recommendations.
  • Sterilized equipment for patient treatments.
  • Recommended retail products for at-home use.
  • Advised clients on proper home-care regimens.
  • Educated patients on treatment options.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Discussed procedures and treatment options with clients.
  • Gained knowledge of facial massage techniques and skin care product ingredients.
  • Explained benefits of skin care products to clients.
  • Recommended and performed microdermabrasion, peels and laser treatments.
  • Developed individualized, therapeutic skin care programs.
  • Executed laser hair removal and microdermabrasion procedures.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Collected Type payments, processed transactions and updated relevant records.

Supervisor/Key Holder

Phantom Fireworks
06.1996 - 04.2017
  • Phantom Fireworks
  • Front Desk Reception/Licenced Esthetician
  • Hair Excitement
  • Front Desk Reception/Licensed Esthetician, Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
  • Maintained the front desk and reception area in a neat and organized fashion
  • Designed electronic file systems and maintained electronic and paper files
  • Served as central point of contact for all outside vendors needing to gain access to the building
  • Maintained an up-to-date department organizational chart
  • Dispersed incoming mail to correct recipients throughout the office
  • Received and screened a high volume of faxes, mail and email in a timely manner
  • Made copies, sent faxes and handled all incoming and outgoing correspondence
  • Organized files, developed spreadsheets, faxed reports and scanned documents
  • Received and screened a high volume of internal and external communications, including email and mail
  • Managed daily office operations and maintenance of equipment.
  • Counted out cash drawers and balanced totals.
  • Trained and mentored new employees.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Processed cash, credit, debit, and check payments.
  • Received and counted money.
  • Opened inventory boxes and restocked shelves.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Skills

  • Strong interpersonal skills
  • Time management
  • Results-oriented
  • Meticulous attention to detail
  • HIPAA compliance
  • Strong planning skills
  • Medical Manager Software
  • Schedule management
  • Information Protection
  • Organization Skills
  • Customer and Client Relations
  • Telephone Skills

Timeline

Front Desk Receptionist

Rejuvenations
09.2022 - Current

Customer Service Cashier

Landscapers Depot
05.2017 - 09.2022

Reception/Administrative Assistant

Cornerstone Physical Therapy
08.2016 - 05.2017

Spa Coordinator

Hand And Stone
12.2015 - 08.2016

Office Assistant

Advanced Roof Management
08.2011 - 01.2012

Receptionist/esthetician

Belle Aimee Mesical Spa and Laser Center
07.2009 - 03.2010

Supervisor/Key Holder

Phantom Fireworks
06.1996 - 04.2017

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Kari Nicholas