Kari Passen
Summary
Highly-motivated and charismatic employee with desire to take on new challenges. Strong worth ethic, adaptability, organization, creativity, passion, and exceptional interpersonal skills. Adept at working effectively unsupervised or within a team environment and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Sales Manager
Rent-A-Center NPS
09.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Engagement Specialist
Lowes Home Improvement
08.2022 - 09.2024
- Maintained customer engagement databases, ensuring accuracy of data entry.
- Developed client-specific strategies to increase customer loyalty and satisfaction.
- Assisted in the development of promotional materials for Pro gatherings and other events.
- Analyzed customer engagement data to identify areas of improvement within existing programs.
- Managed projects from conception to completion while meeting deadlines and budget requirements.
- Designed creative solutions for enhancing customer interactions throughout the buying journey.
- Coordinated with external vendors in order to secure resources needed for upcoming engagements.
- Identified opportunities for cross-selling and upselling based on customers' purchase history.
- Met with potential customers to discuss services and establish new relationships.
- Created informative and educational presentations to educate others on available services.
- Accompanied visiting groups and explained store operations to promote pleasant and educational visitation experiences.
- Participated in meetings with management to brainstorm, develop and rollout employee retention strategies.
Care Giver
Family Members
11.2020 - 07.2022
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Monitored vital signs including blood pressure, temperature and pulse rate, and blood sugar levels.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Maintained clean and well-organized environment for client happiness and safety.
- Built strong and trusting rapport with clients and loved ones.
Customer Service Representative
Valvoline Instant Oil
07.2020 - 11.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Delivery Driver
Dominos Pizza Inc.
05.2019 - 07.2020
- Loaded delivery vehicle with orders and ensured accuracy of order items.
- Delivered pizza to customers in a timely manner while adhering to traffic laws.
- Assisted customers with questions or complaints regarding their orders.
- Processed cash and credit and debit payments accurately using point-of-sale system.
- Provided courteous customer service by addressing customer concerns promptly and professionally.
- Maintained accurate records of deliveries made throughout shift on log sheet.
Shift Leader
Hungry Howies Pizza & Subs
01.2018 - 05.2018
- Maintained professionality and efficiency while working closely with leadership.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Education
Some College (No Degree) - Office Technology
Penn Foster College
Scottsdale, AZSome College (No Degree) - Communications
Pfeiffer University
Misenheimer, NCHigh School Diploma - undefined
A. Crawford Mosley High School
Lynn Haven, FL05.2011
Skills
- Brand Awareness
- Decision-Making
- Schedule Coordination
- Product and Service Promotion
- Materials Development
- Media Communications
- Problem-Solving
- Customer Service
- Active Listening
- Excellent Communication
- Relationship Building
- Multitasking
- Project Management
- Self Motivation
- Data Entry
- Organizational Skills
- Continuous Improvement
- Attention to Detail
- Strategy Development
- Reliability
- Staff management
- Goals and performance
- Sales expertise
- Client relationship management
- Positive and upbeat
- Lead generation
Accomplishments
- Employee of the Month, Lowes, 2023-03-01
- Multiple Service Star Awards, Lowes
- Executive Service Star Award, Lowes
- MVP RockStar of the Year Award, Lowes, 2023-01-01
Timeline
Sales Manager
Rent-A-Center NPS
09.2024 - Current
Engagement Specialist
Lowes Home Improvement
08.2022 - 09.2024
Care Giver
Family Members
11.2020 - 07.2022
Customer Service Representative
Valvoline Instant Oil
07.2020 - 11.2020
Delivery Driver
Dominos Pizza Inc.
05.2019 - 07.2020
Shift Leader
Hungry Howies Pizza & Subs
01.2018 - 05.2018
Some College (No Degree) - Communications
Pfeiffer University
High School Diploma - undefined
A. Crawford Mosley High School
Some College (No Degree) - Office Technology
Penn Foster College
Personal Information
Title: Sales and Engagement Specialist
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