Kari Petersen
Chicago,IL
Summary
Empathetic and motivated individual with experience in many different roles in a clinical/healthcare setting. These roles include management, training, medical assisting, phlebotomy, and reception/administrative roles.
Overview
15
15
years of professional experience
Work History
Clinical Manager/Medical Assistant/Phlebotomist/Receptionist
Innovative Primary Care/Northwestern Medicine
Chicago , IL
08.2018 - 10.2023
- Supervised clinical staff members in the delivery of patient care and provided periodic performance evaluations.
- Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
- Delegated tasks to clinical staff members and oversaw task completion, offering assistance to promote success.
- Facilitated communication between medical personnel, patients and their families.
- Investigated incidents or complaints related to clinical practice.
- Supervised clinical staff in daily operations of a five provider primary care practice.
- Actively engaged in medical assistant and phlebotomy tasks.
- Collaborated with local pharmacies and insurance companies regarding medications and authorizations.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the training of medical assistants.
- Managed patient flow
- Responded to patient callbacks and messages.
- Provided assistance to medical staff in performing minor surgical procedures, phlebotomy, laboratory tests, ECG's.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Coordinated weekly work schedules for department employees.
Front Desk Receptionist/Administrative Assistant
Tidewater Eye Centers
Chesapeake , VA
02.2016 - 06.2018
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained client accounts by obtaining, recording and updating personal and financial information (including insurance)
- Post Patient Payments.
- File PTO requests, check stubs, and HR paperwork
- Sort, obtain signatures, and mail checks for all locations including accounts payables, staff mileage, and patient refunds.
Training Coordinator
Octapharma Plasma Inc
Chesapeake , VA
01.2014 - 01.2016
- Creates, maintains and audits compliant training records to ensure that the training schedules and documentation is up-to-date and in compliance with company protocols and regulations.
- Designate tasks and provide support to Designated Trainers.
- Actively train employees in accordance with standard operating procedures in all center areas including Phlebotomy, Processing (Lab), and Medical Screening.
- Perform Quality Assurance duties as assigned.
Phlebotomist/Processing Technician/Medical Screener
Octapharma Plasma Inc
Chesapeake , VA
01.2011 - 01.2016
- Perform venipuncture as part of the plasmapheresis procedure.
- Obtain samples for laboratory testing through venipuncture and capillary puncture.
- Follow infection-control and safety procedures in carrying out daily functions.
- Monitor Donors and provide care throughout the procedure to ensure health, safety, and comfort.
- Perform medical screening functions (vitals, point of care tests, document health and history, communicate with Physician Substitutes for further screening as needed).
- Provide excellent and safe customer service.
Behavior Health Technician
Avera Behavioral Health Center
Sioux Falls , SD
09.2010 - 08.2011
- Provide physical and psychological care to adult patients in an inpatient acute psychiatric setting.
- Admit & discharge patients, provide care for patients' daily living needs, assist nursing staff with patient clinical cares, perform vitals.
- Lead patient group sessions.
- Complete daily behavioral assessments for your assigned patients.
- Ensure patient safety, follow Crisis Prevention and Intervention protocols.
Plasma Center Technician
Biolife Plasma Services
Grand Forks , ND
01.2009 - 08.2010
- Perform phlebotomy for the plasmapheresis procedure and monitor Donors throughout to ease anxieties, ensure health, safety and comfort.
- Care for Donors during adverse reactions such as vasovagal reactions during the procedure.
- Perform various medical screening duties (vitals and medical histories)
- Process Donors efficiently in a fast-paced donor center environment.
- Perform Medical Receptionist duties ( scheduling appointments, answering phones, data entry).
Education
B.A. in Psychology -
University of North Dakota
12-2008
Skills
- Patient Care Management
- Phlebotomy and Medical Assisting
- Laboratory/Diagnostic Testing
- Managerial Experience
- Strong Communication Skills
- Training and Leadership
- Problem Solving
- Reception/Insurance
- Proactive Approach
References
Available upon Request
Timeline
Clinical Manager/Medical Assistant/Phlebotomist/Receptionist
Innovative Primary Care/Northwestern Medicine
08.2018 - 10.2023
Front Desk Receptionist/Administrative Assistant
Tidewater Eye Centers
02.2016 - 06.2018
Training Coordinator
Octapharma Plasma Inc
01.2014 - 01.2016
Phlebotomist/Processing Technician/Medical Screener
Octapharma Plasma Inc
01.2011 - 01.2016
Behavior Health Technician
Avera Behavioral Health Center
09.2010 - 08.2011
Plasma Center Technician
Biolife Plasma Services
01.2009 - 08.2010
B.A. in Psychology -
University of North Dakota
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