Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kari Peterson

Depoe Bay,OR

Summary

Dynamic Customer Service Representative with a proven track record at Tradewinds Charters, excelling in problem resolution and active listening. Recognized for enhancing customer satisfaction through effective communication and upselling strategies, contributing to increased loyalty and repeat business. Skilled in data entry and maintaining detailed records, ensuring seamless service delivery.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Tradewinds Charters
03.2023 - Current
  • Assisted customers with inquiries and product information, ensuring positive interactions.
  • Resolved customer complaints by providing effective solutions and maintaining satisfaction.
  • Learned company policies and procedures to effectively address customer needs.
  • Adapted quickly to changing situations, demonstrating flexibility in service approach.
  • Collaborated with team members to enhance service delivery and support operations.
  • Processed transactions accurately while maintaining attention to detail in cash handling.
  • Engaged in continuous learning to improve product knowledge and service skills.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Customer Service Representative

Dockside Charters
03.2014 - 02.2023
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.

Education

Pharmacy Tech

Apollo College
Portland, OR
2003

High School Diploma - General Studies

Benjamin Franklin High School
Portland, OR
06.1985

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Payment processing
  • Client relations
  • Professional telephone demeanor
  • Scheduling
  • Product knowledge
  • Appointment scheduling
  • Administrative support

Timeline

Customer Service Representative

Tradewinds Charters
03.2023 - Current

Customer Service Representative

Dockside Charters
03.2014 - 02.2023

Pharmacy Tech

Apollo College

High School Diploma - General Studies

Benjamin Franklin High School

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