Kari Piazza
Buffalo,NY
Summary
Dedicated and personable professional with over 25 years of expertise in thriving within dynamic, fast-paced office environments, including extensive experience in a busy call center. Possesses strong organizational, analytical, and interpersonal skills, prioritizing superior time management and precision. A rapid learner with a keen ability to adapt to emerging technologies. Proficient in Microsoft Office, Google Suite, and skilled in data entry.
Overview
18
18
years of professional experience
Work History
Owner/Artist/Instructor
Kari Blueberry Creative
11.2020 - Current
- Established and launched a thriving artisan business amidst the challenges of the COVID pandemic
- Solely accountable for all aspects of creative and business decision-making, overseeing product development, scheduling paint classes, event management, and networking initiatives
- Notably, conceptualized and executed a highly successful series of Paint Night Events, attracting 10-40 attendees per class
- Instructed and guided over 1000 individuals in the art of Dot Art and Pointillism, fostering an inclusive environment suitable for all ages and abilities
- Spearheaded the overall design of the business website, developed the brand identity, and managed diverse social media platforms for effective marketing
- Managed end-to-end design and execution of print campaigns for both wholesale and Paint Class Events
- Assumed responsibility for finance management, including tax collection and reporting
- Established and maintained collaborative relationships with local businesses, cultivating wholesale and retail contacts to distribute products in over a dozen locations across Western New York.
Senior Clerk Typist
Ken-Ton Big Picture Program
06.2019 - 11.2021
- Collaborated closely with school administration, faculty, and staff to deliver proficient administrative support to the public, student body, and families. Successfully managed budgetary responsibilities, including overseeing purchase orders.
- Demonstrated strong organizational skills through digital file maintenance, document processing, and correspondence handling. Facilitated streamlined processes by efficiently processing documentation for various school activities such as field trips, student working papers, disciplinary actions, locker assignments, and maintaining accurate records for guidance and attendance.
- Played a crucial role in the school's response to the COVID-19 pandemic by conducting temperature scans for students and maintaining daily records for effective contact tracing.
Senior Clerk Typist
Williamsville East High School
08.2014 - 06.2019
- Collaborated extensively with school administration and clerical staff in the main office, ensuring a professional and courteous reception for the public, student body, and district employees. Managed a diverse range of responsibilities including processing building permit applications, work orders, and coordinating school fundraisers.
- Maintained digital file management and correspondence handling, enhancing organizational efficiency. Successfully facilitated the coordination and compilation of the school's annual building-level safety plan.
- Managed the documentation process for various school activities, including field trips, student disciplinary actions, and locker assignments.
- Contributed to the planning and coordination of NYS Regents exams in adherence to state laws and regulations.
- Took charge of maintaining and processing stipend payments for extracurricular advisors and club activities, ensuring accurate and timely financial transactions.
Information Reporting Specialist / Bridge and Analytics
Fiserv
09.2012 - 08.2014
- Compiled comprehensive report information to both management and clients on a daily, weekly, and monthly basis, ensuring timely and accurate communication of key data points.
- Played a pivotal role in the development, creation, and testing of new reports, showcasing a commitment to innovation and continuous improvement. Executed efficient document processing to streamline organizational workflows.
- Demonstrated proficiency in creating, maintaining, and auditing departmental policies and procedures, contributing to a culture of adherence and compliance.
- Collaborated actively in the implementation and testing of upgrades for contact center solutions, working closely with IT and vendors to troubleshoot any technical issues that arose. Engaged proactively in automation initiatives and process improvements.
- Maintenance and and management of the Avaya phone queue system across the call center and the Noble predictive dialer. Handled campaign creation and strategy development to optimize call center operations.
Sr. Dialer Administrator
Creditors Interchange
09.2005 - 09.2012
- Managed day-to-day operations and administration of the Castel Dialer on the AS/400 platform.
- Utilized operational knowledge to manage reporting tools and extract data for statistical analysis, contributing to informed decision-making.
- Maintained policy and procedure manuals for all dialer operations and training, ensuring consistency and adherence to established protocols.
- Handled the filing and maintenance of Federal and NYS business licenses, and regulatory licensing, coordinating timely renewals for the main office, branch offices, and individual agents.
- Efficiently processed miscellaneous business filings and annual reports.
Education
Associate Degree in Applied Science; Radiologic Technology -
Niagara County Community College
07.2008
Associate Degree in Occupational Studies; Business Administration -
Bryant and Stratton College
08.2003
Associate Degree in Occupational Studies; Information Technology -
Bryant and Stratton College
04.2003
Skills
- Document Preparation
- Calendar Management
- File Maintenance
- Strong Organization
- Written Communication
- Office Administration
- Data Entry
- Records Management
- Customer Service
- Call Center Support
- Administrative Support
- Excel Spreadsheets
References
References available upon request
Timeline
Owner/Artist/Instructor
Kari Blueberry Creative
11.2020 - Current
Senior Clerk Typist
Ken-Ton Big Picture Program
06.2019 - 11.2021
Senior Clerk Typist
Williamsville East High School
08.2014 - 06.2019
Information Reporting Specialist / Bridge and Analytics
Fiserv
09.2012 - 08.2014
Sr. Dialer Administrator
Creditors Interchange
09.2005 - 09.2012
Associate Degree in Applied Science; Radiologic Technology -
Niagara County Community College
Associate Degree in Occupational Studies; Business Administration -
Bryant and Stratton College
Associate Degree in Occupational Studies; Information Technology -
Bryant and Stratton College
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