Summary
Overview
Work History
Education
Skills
Timeline
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Kari Rowley

Bakersfield

Summary

Dynamic professional with a positive attitude and strong communication skills, leveraging experience as a Bank Teller at Mission Bank to foster trust and enhance customer satisfaction. Proven ability to manage high-volume transactions accurately while maintaining confidentiality. Committed to delivering exceptional service and building lasting relationships through empathy and effective problem-solving.

Overview

19
19
years of professional experience

Work History

Full Service Shopper

Instacart
08.2021 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Consulted with customers on food selections and custom order requests.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Contributed to company growth through consistent high-quality service that led to repeat business from satisfied customers.

Bank Teller

Mission Bank
09.2014 - 04.2020
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.

Child Care Provider

Self-employeed
03.2006 - 08.2014
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
  • Provided emotional support and guidance to children during difficult times.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.

Education

No Degree - Early Childhood Education

Bakersfield College
Bakersfield, CA

High School Diploma -

East High School
Bakersfield, CA

Skills

  • Positive attitude and demeanor
  • Strong communication skills
  • Patience and empathy
  • Safe driving practices
  • Effective multitasking
  • Maintaining professionalism
  • Product picking
  • Adaptability to change
  • Physical stamina and endurance
  • Route planning
  • Product knowledge expertise
  • Hospitality and accommodation
  • Order fulfillment proficiency

Timeline

Full Service Shopper

Instacart
08.2021 - Current

Bank Teller

Mission Bank
09.2014 - 04.2020

Child Care Provider

Self-employeed
03.2006 - 08.2014

No Degree - Early Childhood Education

Bakersfield College

High School Diploma -

East High School

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Kari Rowley