Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kari Saleh

Kari Saleh

Houston,TX

Summary

Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Team Lead

Walmart
09.2019 - Current
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.

Optician

Walmart
10.2021 - 05.2022
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.

Money Center Associate

Walmart
09.2019 - 05.2022
  • Answered incoming phone calls and addressed questions from customers.
  • Performed various money center services to customers.
  • Loaded customer credit cards and signed up new customers for card programs.
  • Answered department phone calls.
  • Trained new employees on proper cash routines, procedures, and requirements.
  • Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
  • Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.

Customer Service Associate

Walmart
04.2014 - 03.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Provided training and support to new associates to help provide high-quality customer service.

Supervisor

CVS Pharmacy
03.2010 - 01.2013
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Achieved results by working with staff to meet established targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Developed and implemented customer service policies to enhance satisfaction.

Education

Diploma - Recommended

Diboll High School
Diboll, TX

Skills

  • P>Production monitoring

  • P>Quality control

  • P>Employee Evaluation

  • P>Resource Allocation

  • P>Workplace safety

Timeline

Optician

Walmart
10.2021 - 05.2022

Team Lead

Walmart
09.2019 - Current

Money Center Associate

Walmart
09.2019 - 05.2022

Customer Service Associate

Walmart
04.2014 - 03.2018

Supervisor

CVS Pharmacy
03.2010 - 01.2013

Diploma - Recommended

Diboll High School

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Kari Saleh