Innovative RN leader with 27 years of experience to include 12 years at the director level. Excellent at managing operations while maintaining quality. Broad healthcare knowledge with experience in emergency medicine, patient safety and risk management.
Overview
28
28
years of professional experience
Work History
Director of Patient Safety/Patient Advocate/ Co-ECO
ST. DAVID'S GEORGETOWN HOSPITAL
04.2022 - Current
Responsible for management of all internal patient safety events to include investigation, action planning and resolution to promote a zero-harm environment
Collaborates with executive team and hospital leaders on Clinical Safety Improvement Program initiatives
Develops Smart Goal Action Plans
Performs safety rounds on a regular basis throughout the facility to identify potential patient harm issues
Work with defense counsel to coordinate the investigation, processing and defense of claims against the facility
Manages and responds to all patient complaints and grievances in accordance with CMS guidelines
Assists with entering compliance Reportable Issues and Ethics Line investigations.
Director of Emergency Services
ST. DAVID'S GEORGETOWN HOSPITAL
09.2018 - 04.2022
Managed 24-hour operations at a 23 bed Emergency Department averaging 25,000 visits per year overseeing 40 FTEs with direct report to CNO
Assisted with successful Primary Stroke Certification in 2018 and Level IV trauma recertification in December 2018
Joint Commission survey in May 2019 with no findings in the Emergency Department
Successful CMS reverification survey completed in October 2019 with primary responsibility of daily tracers and audits
Maintained 76th percentile Patient Experience scores for 3 consecutive quarters
Led Throughput Committee and Emergency Operations Committee.
Director of Emergency Services
SETON MEDICAL CENTER HARKER HEIGHTS
02.2013 - 10.2018
Promoted from ED Manager/Trauma Program Manager in 2014
Managed 24-hour operations at a 17 bed Emergency Department/4 bed Fastrack averaging 50,000 visits per year overseeing 60 FTEs with direct report to CNO
Successfully filled 13 open positions, eliminated contract labor, and reduced turnover by 20% within one year
Assisted with successful Chest Pain accreditation in 2015 and Primary Stroke Certification in 2018
Joint Commission survey in April 2018 with zero findings in the Emergency Department
Responsible for maintaining and submitting annual budget, staff scheduling and updating all policies for ongoing Joint Commission accreditation
Worked with trauma medical director to develop entire trauma program for designation as a Level IV trauma center
Led Throughput Committee, Emergency Operations Committee, Code Committee, Environment of Care Committee
Assisted with Disaster Management Planning both internal and external.
Staff RN
Multiple Companies
01.1997 - 12.2012
Worked in various positions and locations including Heartland Health Systems Medical Surgical Floor, Heartland Health Systems Emergency Department, Meritcare Emergency Department, Methodist Hospital Emergency Department, Brooke Army Medical Center Emergency Department, Innovis Hospital Cardiac Cath Lab, Sanford/Meritcare Flight Nurse, and Scott and White Emergency Department.
Director of Emergency Services/Trauma Program Manager
CONNALLY MEMORIAL MEDICAL CENTER
02.2011 - 02.2012
Managed 24-hour operations at a 10 bed Level IV Emergency Department overseeing 15 FTE's with direct report to CNO/CEO
Implemented new triage and staffing matrix to better accommodate staff and patient needs
Worked with medical director to restart trauma program and successfully pass state accreditation without deficiencies
Acted as trauma registrar and maintained RAC participation
Managed Infection Control/Employee Health program in addition to assigned position
Functioned as lead on several committees including Code Blue Committee, Trauma Executive Committee, Infection Control Committee, and Emergency Department Quality Improvement Committee.
Staff Development Educator
NORTH CENTRAL BAPTIST HOSPITAL
01.2010 - 02.2011
Functioned as educator and consultant to staff and management personnel in the adult and pediatric Emergency Department
Identified learning needs of group and individuals and adapted educational activities to accommodate the learner
Facilitated new nurse orientation
Developed educational programs according to evidence-based practice and identified learning needs
Participated in facility specific and regional committees and meetings to monitor and adapt current practice to reflect the Baptist mission.
Education
BACHELOR OF SCIENCE NURSING -
University of Mary
Bismarck, ND
05.1997
Skills
Highly knowledgeable in Emergency Medicine
Proficient in survey readiness
Collaborative
Strong verbal communication
Process implementation and problem solving
Throughput management
Critical Thinking
Autonomous and Self Motivated
Staff Development
Certifications and Courses
CPPS
St. David's Quality University 2023
St. David's Patient Safety University 2023
Leadership Institute Academy 2021
Timeline
Director of Patient Safety/Patient Advocate/ Co-ECO
ST. DAVID'S GEORGETOWN HOSPITAL
04.2022 - Current
Director of Emergency Services
ST. DAVID'S GEORGETOWN HOSPITAL
09.2018 - 04.2022
Director of Emergency Services
SETON MEDICAL CENTER HARKER HEIGHTS
02.2013 - 10.2018
Director of Emergency Services/Trauma Program Manager
CONNALLY MEMORIAL MEDICAL CENTER
02.2011 - 02.2012
Staff Development Educator
NORTH CENTRAL BAPTIST HOSPITAL
01.2010 - 02.2011
Staff RN
Multiple Companies
01.1997 - 12.2012
BACHELOR OF SCIENCE NURSING -
University of Mary
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