Kari Lyn Smith
Spring Creek,USA
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Albertsons Grocery Store
11.2015 - 07.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Warehouse Worker
Caterpillar
04.2012 - 06.2013
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
Deli Manager
Khoury's Marketplace
01.2009 - 03.2012
- My duties included: register work, money handling, customer service, working with ovens, fryers, deep freezers, cooking, cleaning, sanitation, management, ordering products, invoice tracking, schedules, daily market percentage, sales
- Stocked/rotated cases/display areas; assisted customers with product selection/preparation/packaging; maintained product displays, received/inspected incoming products for quality/accuracy; maintained cleanliness/organization of work station and surrounding areas
- Followed guidelines/procedures outlined in dept
- And health and safety manuals and as set by store director
- Also worked different types of meat slicers and scales
- Store Supervisor: Theresa Neff
Deli Clerk
WinCo foods
06.2008 - 10.2008
- Duties: Stocked/rotated cases/display areas; assisted customers with product selection/preparation/packaging; maintained product displays, received/inspected incoming products for quality/accuracy; maintained cleanliness/organization of work station and surrounding areas
- Followed guidelines/procedures outlined in dept
- And health and safety manuals and as set by store director
- Also worked with hot fryers and ovens, different types of meat slicers and scales
- Supervisor: Debbie McPhearson
Cook
Pizza Factory
08.2007 - 03.2008
- Duties: Made pizza's, cashier, took orders and served food, janitorial work
- Supervisor: Wes Geary
Cashier
Safeway
01.2007 - 05.2007
- Duties: Cashier (included money handling and bagging groceries)
- Supervisor: Dan
Cashier, Cook
McDonalds
03.2006 - 12.2006
- Duties: Cashier, cook, food prep, clean up store
- Supervisor: Mark Butcher
Deli Clerk
Khoury's Market Place
02.2022 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Learned other teammates' work tasks to train as backup.
- Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
Cook
Joes Tavern
08.2002 - 05.2006
- Duties: Cook, janitor, food delivery, server
- Supervisor: Jena Montoya
Cashier, Florist, Stocker
Trendz Lazy Daisy
05.2003 - 11.2004
- Duties: Cashier, stocked, inventory, put together flower arrangements
- Supervisor: Tracy Umathum
Education
High School Diploma -
Mineral County High School
Hawthorne, NV06.2007
Skills
- Customer Service
- Employee Supervision
- Task Delegation
- Inventory Management
Timeline
Deli Clerk
Khoury's Market Place
02.2022 - Current
Customer Service Representative
Albertsons Grocery Store
11.2015 - 07.2017
Warehouse Worker
Caterpillar
04.2012 - 06.2013
Deli Manager
Khoury's Marketplace
01.2009 - 03.2012
Deli Clerk
WinCo foods
06.2008 - 10.2008
Cook
Pizza Factory
08.2007 - 03.2008
Cashier
Safeway
01.2007 - 05.2007
Cashier, Cook
McDonalds
03.2006 - 12.2006
Cashier, Florist, Stocker
Trendz Lazy Daisy
05.2003 - 11.2004
Cook
Joes Tavern
08.2002 - 05.2006
High School Diploma -
Mineral County High School
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