Kari Smith
Laurinburg,NC
Summary
Compassionate health care professional with over 10 years of experience in fast-paced positions. Committed to helping community members improve wellness through hands-on support and education.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Maternal Health Community Health Worker
Scotland Health Care System
07.2024 - Current
- Identifying concerns within the community, uncovering their root causes, and develop a plan to overcome them.
- Identifying key health needs through systematic, comprehensive data collection and analysis.
- Daily rounding of the OB/L&D units of hospital to check in with new mothers after delivery.
- Weekly visits to the WHCC-Laurinburg and Pembroke clinics.
- Community outreach through Church and Community Services, Vita Choices, United Way, local Health Departments in Scotland and Robeson County, and Family Promise.
- Being collaborative and a good resource for my patients. Interacting with patients just to be helpful, even when it doesn’t relate to a direct sale for the organization.
- Improved the percentage of providing transportation for maternal patients making their prenatal appointments with a 53% increase in 'arrived' status from September-November of beginning the new role.
- Reach out and treat patients as individuals, not just as clients.
- Develop and maintain relationships with community partners to build program scope.
- Hosting Community Events within the community of Scotland County.
- Work directly with patient treatment teams and participated in care coordination procedures.
- Document progress of patient in Epic System.
- Help vulnerable individuals navigate the healthcare system.
- Contact clients in person, by phone or in-home visit to assure compliance with required or recommended actions.
- Monitor and document participants' progress toward individualized health goals.
- Create and distribute health-related education materials to improve program awareness.
- Participate in health promotion campaigns to raise awareness of health issues within the community.
- Provide crisis intervention and supportive counseling services to assist clients facing issues and problems.
- Collaborate with local organizations to expand health services and resources.
Human Resources Administrative Assistant/Data Entry Specialist
Scotland Healthcare System
05.2023 - 07.2024
- Updated departmental policies and procedures with VP approval
- Processed and Budgeted Educational Assistance for current employees
- Produced and distributed Invoices and Check Request Forms
- Assisted in Medical and Religious Exemptions
- Processed and filed associate work evaluations
- Executed and played an integral part of the transition from Kronos to Symplr Timekeeping
- Maintained collaborative relationships and constant communication with employees, staff members, and Executive Team
- Revised job descriptions
- Submitted work orders (OSR)
- Effective knowledge of benefit plan; Assist during annual open enrollment
- HR bi-weekly payroll approvals
- Collaborated in developing strategies for Nurse Recruitment and Retention; Schedule and prepare for monthly Nurse R&R meetings/ Take minutes of meetings
- Transferred Insurance inquiries to Benefits Manager
- Host New Hire Orientation / Prepare New Hire Orientation Packets
- Created new hire files and made sure all documentation is turned in and submitted properly along with CBL Training completed
- Employment and Licensing Verification
- Performed strategic marketing initiatives, meeting 100% compliance with policies and procedures
- Assisted with Leader Development Initiative meeting and Skills Fair designs
- Reviewed associate transfers, resignations, and terminations and submit request for removal
- Carried out administrative duties
- Wrote professional letters and emails on behalf of other office staff with use of company letterhead
- Provided general support to Visitors, Faculty, and Staff
- Maintained computer databases
- Handled sensitive information in a confidential manner
- Resolved administrative problems through collaboration
- Excellent time management skills and ability to multi-task and prioritize the task at hand
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Proficient in Microsoft programs, 365, Outlook, Word, Excel, PowerPoint, etc
- Videoconferencing in Teams, Zoom, Google Meet, etc.
Administrative Assistant/Data Manager
Scotland County Schools, Sycamore Lane Elementary
08.2020 - 05.2023
- Greet visitors, staff, and students in a warm, friendly manner
- Update logbook with visitor arrivals and departures
- Check I.D.'s upon arrival and student early dismissal
- Use of Raptor Technologies for check-ins and check-outs
- Direct visitors to the correct destination
- Answer multi-line phone system and transfer calls
- Prepare packages for inner-office pickup and delivery
- Received, sorted, and routed incoming mail
- Help coordinate school events and decorate for holidays
- Update the School Marquee at least once a month
- Assist with calling applicant references and scheduling interviews with Principal
- Making files for new students with all necessary documents
- Input student information into PowerSchool
- Created document in Google docs for lunch count and shared with teachers to fill in each morning for cafeteria manager
- Make monthly calendars of events with breakfast and lunch menus and place them in Teacher mailboxes
- Create and edit monthly flyers for upcoming events
- File doctor notes and excuse for absence notes from students for Data Manager
- Creating Excel Spreadsheets to keep up with contact information
- Assist with putting in Work Orders when needed
- Maintain reception area in a neat and professional manner.
Gkids Assistant Director
Grace Church, Southern Pines NC
05.2017 - 08.2020
- Served as direct assistant to the Children's Ministry Director
- Greeted all members and guests with a friendly smile on Sunday morning and Thursday night services
- Assisted parents with registration in Children's Ministry and input information in the computer system
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new members and promote the church.
- Prepared ‘First time visitor' gifts for Gkids
- Incorporated mailing weekly welcome postcards to new families and children visiting the church
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback for childcare workers
- Prepared weekly curriculum; Assisted in Preschool and Elementary classes when needed
- Participated in yearly Serve events and Vacation Bible School
- Hosted a weekly Bible Study Group for Mothers.
- Cultivated positive rapport with fellow staff members to boost morale and retention
- Established team priorities, maintained schedules, and monitored performance
- Maintained positive relations by addressing problems head-on and implementing successful corrective actions.
- Improved volunteering during church services by creating schedules and monitoring call-outs.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for Grace church employees and families.
- Maximized performance by monitoring activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry parents.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Optometric Technician
Covington Eye Clinic
11.2015 - 05.2017
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Identified issues during preliminary exam and addressed concerns with physician.
- Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
Sales Coordinator
Massage Envy Spa
07.2015 - 11.2015
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Coordinated product demonstrations to showcase key features for sales prospects.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Front Desk Attendant/Fitness Instructor/Water Aerobics Instructor/Personal Trainer
First Health of the Carolinas, Center for Health and Fitness-Richmond
06.2009 - 07.2015
- Maintained a professional and welcoming environment, contributing to positive guest feedback
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times
- Managed approximately 30 incoming calls and faxes per day from members and potential members
- Collected deposits, fees, and membership payments for the day
- Kept accounts in balance and ran daily reports to verify totals and sent deposits to the bank
- Conducted facility tours for enthusiastic guests and first-time members and provided information about the programs offered
- Actively participated in staff meetings, providing valuable input on improving front desk operations based on personal experience and guest feedback
- Planned coverage needs and organized services to support incoming special events
- Developed and maintained positive relationships with guest and members
- Assisted with daily laundry and kept clean towels folded for member access
- Maintained clean and organized fitness facility, providing a safe and welcoming space for all gym members
- Demonstrated how to properly use equipment
- Reported facility maintenance problems to appropriate personnel for immediate remediation
- Coordinated with vendors for repairs and maintenance of gym equipment
- Led Water Aerobic, core strength, and kickboxing classes three mornings and two evenings a week
- Created individualized fitness programs to meet clients' goals, physical abilities, and limitations
- Encouraged positive mindset among clients, significantly improving their commitment to fitness goals by 15%-member based
- Boosted client retention by 5% designing personalized workout programs that catered to individual fitness levels and goals. This percentage led to an increase in profits by 35%
- Improved client satisfaction and work efficiency by integrating technology, such as fitness apps and wearable devices, into training sessions
- Promoted the importance of mental health alongside physical fitness, integrating stress-reduction techniques into workout plans
- Increased gym revenue by upselling personal training packages and fitness merchandise by 25% in the months of January-May
- Implemented innovative group fitness classes, leading to an increase in gym membership engagement by
- Assisted with maintaining indoor pool maintenance and testing with two vial kit to monitor the condition of the water before and after member use
- Led team building exercise class on Thursday nights to foster collaborative and supportive work environment
- Accommodated the Kids Center when needed while parents enjoyed using the facility
- Marketing Birthday Parties, Summer programs, and Community / Aquatic Events
- Maintained up-to-date knowledge of fitness training methods to inform approach
- Implemented new and creative exercise routines to keep participants motivated
- Contributed to team efficiency by assisting other departments when required, demonstrating flexibility in role responsibilities
- Stayed current with CPR and first aid certification to provide emergency response in case of injury and/or emergency
Education
Bachelor of Science - Professional Studies
UNC Charlotte
Charlotte, NC05-2025
Associate of Science - Health Administration
Richmond Community College
Hamlet, NC06-2014
Skills
- Microsoft Office proficiency/DocuSign
- Supervisory experience
- Schedule Management
- Motivational Interviewing
- Medical assessment mastery
- Referral Coordination
- Public Outreach
- Compensation/payroll
- Employee onboarding
- Training support
- HIPAA guidelines
- Budgeting various programs
- Calm under pressure
Certification
Notary Public, 02/2029
NC State Community Health Worker, Robeson Community College, 01/2028
CPR/First Aid, American Heart Association, 03/2025
AFAA Group Exercise Instructor: 07/2009-07/2016
Red Cross Water Safety Instructor: 05/2010-2012 / 06/2013-2015
Professional References
Laurie Cummings- (509) 209-3825
Freda Jacobs- (910) 316-4091
Heather Dunn- (910) 334-7193
Jeannie Pope- (336) 414-3118
Rhonda Johnson- (910) 280-3956
Donna Chavis- (843) 862-4371
Sue Williams- (828) 347-2972
Timeline
Maternal Health Community Health Worker
Scotland Health Care System
07.2024 - Current
Human Resources Administrative Assistant/Data Entry Specialist
Scotland Healthcare System
05.2023 - 07.2024
Administrative Assistant/Data Manager
Scotland County Schools, Sycamore Lane Elementary
08.2020 - 05.2023
Gkids Assistant Director
Grace Church, Southern Pines NC
05.2017 - 08.2020
Optometric Technician
Covington Eye Clinic
11.2015 - 05.2017
Sales Coordinator
Massage Envy Spa
07.2015 - 11.2015
Front Desk Attendant/Fitness Instructor/Water Aerobics Instructor/Personal Trainer
First Health of the Carolinas, Center for Health and Fitness-Richmond
06.2009 - 07.2015
Bachelor of Science - Professional Studies
UNC Charlotte
Associate of Science - Health Administration
Richmond Community College
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