Summary
Overview
Work History
Education
Skills
Timeline
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Kari Spierling

Plymouth,MI

Summary

Highly determined administrative professional. Dedicated 20 years’ in customer service/ hospitality. Strong work ethic.

Career oriented, honest, dependable, woks well under pressure, and in fast paced environments. Client/customer focused. It is my NUMBER 1 job to make the customer happy and I take pride in doing so.

Overview

15
15
years of professional experience

Work History

Training Server

The Sardine Room
Plymouth, MI
08.2020 - Current
  • Monitored the performance of servers during training sessions to ensure optimal user experience.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Provided customer service to ensure satisfaction throughout their dining experience.

Event Coordinator/Server/Bartender

USA Hockey - Cjs Brewery
Plymouth, MI
07.2016 - Current
  • Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
  • Provided prompt, friendly service to all guests during banquets or catered events.
  • Replenished buffet lines with fresh foods as needed.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Assisted in training new employees on shift operations.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Processed payments accurately and efficiently with POS system.

Server/Bartender/Cashier

Outback Steakhouse
Canton, MI
08.2009 - 10.2018
  • Greeted guests and provided menus.
  • Assisted in training new servers.
  • Verified that customers were of legal age to purchase alcohol.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Attended staff meetings to discuss upcoming events or promotions at the restaurant.
  • Organized special events such as banquets or corporate functions according to guest specifications.

Education

Certification in Medical Billing And Coding - Medical Billing & Coding

Schoolcraft College
Livonia, MI
04-2014

High School Diploma -

Plymouth-Canton High SchoolPlymouth-Canton
Canton, MI
01-2005

Skills

  • POSI Operating Systems
  • Event planning
  • Wine and Liquor Expertise
  • Cleaning and Sanitizing
  • Cash Handling
  • Customer Service
  • Room Service
  • Hospitality classes
  • Works great under pressure
  • Great at multitasking

Timeline

Training Server

The Sardine Room
08.2020 - Current

Event Coordinator/Server/Bartender

USA Hockey - Cjs Brewery
07.2016 - Current

Server/Bartender/Cashier

Outback Steakhouse
08.2009 - 10.2018

Certification in Medical Billing And Coding - Medical Billing & Coding

Schoolcraft College

High School Diploma -

Plymouth-Canton High SchoolPlymouth-Canton

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Kari Spierling