Kari Spierling
Plymouth,MI
Summary
Highly determined administrative professional. Dedicated 20 years’ in customer service/ hospitality. Strong work ethic.
Career oriented, honest, dependable, woks well under pressure, and in fast paced environments. Client/customer focused. It is my NUMBER 1 job to make the customer happy and I take pride in doing so.
Overview
15
15
years of professional experience
Work History
Training Server
The Sardine Room
Plymouth, MI
08.2020 - Current
- Monitored the performance of servers during training sessions to ensure optimal user experience.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained records of transactions made during shift as required by law or company policy.
- Provided customer service to ensure satisfaction throughout their dining experience.
Event Coordinator/Server/Bartender
USA Hockey - Cjs Brewery
Plymouth, MI
07.2016 - Current
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Replenished buffet lines with fresh foods as needed.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Assisted in training new employees on shift operations.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
Server/Bartender/Cashier
Outback Steakhouse
Canton, MI
08.2009 - 10.2018
- Greeted guests and provided menus.
- Assisted in training new servers.
- Verified that customers were of legal age to purchase alcohol.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Attended staff meetings to discuss upcoming events or promotions at the restaurant.
- Organized special events such as banquets or corporate functions according to guest specifications.
Education
Certification in Medical Billing And Coding - Medical Billing & Coding
Schoolcraft College
Livonia, MI04-2014
High School Diploma -
Plymouth-Canton High
SchoolPlymouth-Canton
Canton, MI01-2005
Skills
- POSI Operating Systems
- Event planning
- Wine and Liquor Expertise
- Cleaning and Sanitizing
- Cash Handling
- Customer Service
- Room Service
- Hospitality classes
- Works great under pressure
- Great at multitasking
Timeline
Training Server
The Sardine Room
08.2020 - Current
Event Coordinator/Server/Bartender
USA Hockey - Cjs Brewery
07.2016 - Current
Server/Bartender/Cashier
Outback Steakhouse
08.2009 - 10.2018
Certification in Medical Billing And Coding - Medical Billing & Coding
Schoolcraft College
High School Diploma -
Plymouth-Canton High
SchoolPlymouth-Canton
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