Kari Storen-Fahey

• Streamlined operational workflows to enhance efficiency and reduce downtime for 5 direct reports.
• Analyzed performance metrics to identify trends and drive strategic decision-making.
• Implemented technology solutions that increased productivity and improved operational processes.
• Reduced expenses for the department by optimizing resource allocation and eliminating redundancies.
• Contributed towards long-term strategic planning activities as part of senior leadership discussions aimed at driving future growth opportunities while addressing market challenges head-on from an informed position based upon thorough research analysis assessments conducted beforehand during annual review sessions held internally amongst key personnel members within organization structure hierarchy chain.

Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements

• Monitored social media and online sources for industry trends
• Sorted, received and distributed mail correspondence between departments and personnel
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Optimized organizational systems for payment collections, AP/AR, deposits and record keeping.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Completed bi-weekly payroll for 12 employees.

• Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure satisfaction for patients.
• Provided clerical support to company, including copying, faxing and file management for 7 therapists plus support staff.
• Developed strong working relationships with management and the executive team through effective scheduling and communication skills.
• Maintained HIPPA and protected operations by keeping information confidential.

• Greeted approximately 35 daily visitors, including VIPs, vendors and interview candidates.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Managed office supplies, vendors, organization and upkeep.
• Planned and coordinated logistics and materials for meetings, committee meetings and staff events.

• Scheduled appointments, registered patients.
• Professionally and courteously verified appointment times with patients.
• Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, correspondence).

• Explained procedures to patients and how to handle post operative concerns.
• Politely answered phones and scheduled or confirmed office appointments and surgeries.
• Confirmed patient insurance benefits and checked claim statuses.
• Displayed expert use of Dentrix computer scheduling program to manage patient appointments.

• Worked closely with patients before, during and after dental procedures.
• Successfully completed OSHA, ADA and HIPAA compliance training.
• Regularly solicited patient feedback to improve customer comfort and satisfaction.
• Managed appointment scheduling and patient flow to enhance operational efficiency.