Summary
Overview
Work History
Education
Skills
Timeline
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Kari Trzinski

Green Bay,WI

Summary

Creative business owner with exceptional background spent in customer service and healthcare. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful individuals and teams with exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.

Overview

18
18
years of professional experience

Work History

Retail Store Owner

Green Bay Olive Oil Co.
04.2018 - Current
  • Improved operational efficiency through introduction of streamlined processes for ordering, stocking, and cashiering activities.
  • Fostered positive work environment by addressing employee concerns promptly and fairly, leading to high retention rates among staff members.
  • Organized and attended 40 trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Cultivated loyal customer base of 15,000 by providing exceptional service, personalized recommendations, and timely resolution of issues or complaints.
  • Trained and guided 15 team members to maintain high productivity and performance metrics.

Account Executive

United Healthcare
08.2012 - 03.2017
  • Contributed to continuous improvement initiatives, suggesting process enhancements aimed at streamlining internal workflows and delivering better service to clients.
  • Responded to thousands of customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
  • Provided comprehensive customer service on high level urgency to drive internal results and client satisfaction, including de-escalation with congressman and other government officials.
  • Participated in 7 cross-functional teams to develop innovative solutions for improving overall customer experience within health insurance sector.
  • Conducted research and identified market trends to develop better strategies for sales.
  • Developed strong relationships with clients and healthcare providers through clear communication and empathy during challenging situations.

Chiropractic Assistant

Harkins Chiropractic
09.2010 - 08.2012
  • Measured patient spirometry.
  • Prepared 8 examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Managed 12 billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.

Regional Training Manager

Global Restaurants
11.2007 - 03.2009
  • Managed new employee orientation training process for more than 200 employees each year.
  • Ensured compliance with industry standards and regulations by incorporating 10 relevant contents into all training modules.
  • Provided coaching and mentoring to 20 aspiring managers, fostering supportive learning environment.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Facilitated open communication between management and employees during team-building exercises, fostering increased collaboration across departments.
  • Implemented comprehensive train-the-trainer program, further expanding in-house expertise and capabilities.
  • Proven ability to learn quickly and adapt to new situations.

Bar and Restaurant Manager

Texas Roadhouse
04.2006 - 11.2007
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained 8 effective supply levels by monitoring and reordering food stock and dry goods.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Motivated 100 person staff to perform at peak efficiency and quality.
  • Trained 200 staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Resolved problems, improved operations and provided exceptional service.

Education

High School Diploma -

Wauwatosa West High School
Wauwatosa, WI
06.1995

Skills

  • Quality Assurance
  • Price Structuring
  • Performance Improvements
  • Product Development
  • Policies and Procedures Development
  • Employee Training
  • Team Leadership
  • Recruitment
  • Customer Service Management
  • Operations Management
  • Customer Service
  • Management Team Building

Timeline

Retail Store Owner

Green Bay Olive Oil Co.
04.2018 - Current

Account Executive

United Healthcare
08.2012 - 03.2017

Chiropractic Assistant

Harkins Chiropractic
09.2010 - 08.2012

Regional Training Manager

Global Restaurants
11.2007 - 03.2009

Bar and Restaurant Manager

Texas Roadhouse
04.2006 - 11.2007

High School Diploma -

Wauwatosa West High School
Kari Trzinski