I am extremely hard working and task oriented. My communication skills along with being self-driven have allowed me to excel and meet both professional and personal goals. I offer excellent interpersonal communication, relationship management and Customer Service Skills.
Work History
Loan Officer
6 Years 3 Months
Neighborhood Finance Organization | 06.2020 - Current
Developed customized financing solutions tailored to client needs and financial situations.
Evaluated loan applications, ensuring compliance with regulatory standards and organizational policies.
Collaborated with underwriting teams to streamline loan approval processes and enhance efficiency.
Mentored junior staff, providing training on loan processing systems and customer engagement strategies.
Reviewed documentation for accuracy, minimizing errors in loan processing and maintaining high quality standards.
Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Examined customer loan applications for loan approvals and denials.
Utility Billing Tech III
8 Months
City of Aspen | 09.2019 - 05.2020
Executed billing functions for Utilities Department, ensuring timely and accurate service delivery to the public.
Executed the monthly utility billing functions.
Reviewed accounts for accuracy and completeness. Investigated and resolved problems. Provided responses to specific customer questions requiring additional research.
Provided guidance to the public on effective strategies for reducing utility bills.
Processed billing transactions using municipal software to ensure accurate account management.
Real Estate Agent
9 Years
Remax Real Estate Center | 05.2010 - 05.2019
Facilitated communication between buyers and sellers to ensure smooth property transactions.
Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
Met all monthly and quarterly sales goals averaging over $500,000 in sales monthly.
Oversaw contracts, negotiations, and sales processes to finalize purchases and enhance client satisfaction.
Communicated between buyers and sellers concerning property transactions.
Loan Officer
5 Years 11 Months
Wells Fargo Home Mortgage | 05.2004 - 04.2010
Originated, reviewed, processed, closed, and administered customer loan proposals to facilitate timely funding for clients.
Originated, reviewed, processed, closed and administered customer loan proposals.
Compiled database of loan applicants' credit histories and financial information to support informed lending decisions.
Recommended loan approvals and denials based on thorough reviews of customer loan applications to mitigate risk.