Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kari Waites

Dallas

Summary

Natural team member with more than six (20) years of experience. Dedicated and focused Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Professional educator with strong foundation in classroom support and instructional assistance. Proven ability to enhance learning environments through effective collaboration and adaptability. Skilled in lesson implementation, student engagement, and administrative tasks. Reliable team player focused on achieving educational goals and fostering student success.

Overview

17
17
years of professional experience

Work History

Textbook Service Specialist

Dallas ISD
07.2024 - Current
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
  • Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.

Substitute Teacher

Kokua Education
08.2023 - 05.2024
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Teacher Assistant

Dallas ISD
10.2016 - 05.2022
  • Help teacher prepare instructional materials and classroom displays. Help maintain a neat and orderly classroom and prepare classroom according to student needs. Help with inventory, care and maintenance of equipment. Help teacher keep administrative records and prepare required reports. Provide orientation and assistance to substitute teachers. Assist with classroom curriculum. Help manage behavior of students which includes intervening in crisis situations and restraining disruptive or dangerous student behavior as needed. Assume responsibility for learning and adapting to each student's special medical, physical, communicative and emotional needs. Work with individual students or small groups to develop motor skills and conduct instructional exercises assigned by teacher. Maintain confidentiality. Participate in staff development training programs, faculty meetings and special events as assigned. Perform all other tasks and duties as assigned.
  • Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
  • Promoted a growth mindset among students by encouraging perseverance and resilience in overcoming challenges.

Intake Specialist

Ferrer and Associates Law Firm
03.2016 - 10.2016
  • Coordinate general evaluation of potential client cases to ensure they meet the firm’s criteria standards. Handle all intake phones calls from potential clients. Contact all potential clients coming in from web forms and email. Manage scheduling of appointments/consultations w/potential clients. Coordinate and track all intake paperwork to prepare for appointments/consultations. Maintain database ensuring all information is documented properly. Manage all referral tracking.
  • Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.

Customer Service Associate

Novitex Solutions
11.2015 - 03.2016
  • Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.). Perform high volume copy center duties. Conference room set up, stocking office items, assisting guests. Answer and direct calls appropriately. Perform filing and data entry claims as needed. Lift heavy boxes, files or paper when needed. Maintain all logs and reporting documentation. Operating mailing, copy or scanning equipment. Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Teacher Assistant

Desoto Children's Academy
10.2009 - 12.2014
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Work as a member of a team who provides an appropriate educational program for the group/groups of children within the service. Assist in ensuring that the policies of the center and the Funding Authorities are implemented in providing appropriate care and educational programs for children. Provide a healthy, safe and welcoming environment. Help keep retention rate at 95%.
  • Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.

Appointment Scheduler

1st American Pension Services
03.2013 - 08.2013
  • Cold calling as well as calling present clients and scheduling appointments for retirement specialist. Assisted clients via phone. Performed filing, data management, drafting and editing short office memos. Provided customer service duties as assigned. Managed all documents and records for assigned management, including incoming and outgoing communication (correspondence, appointments, and phone calls). Gained Retirement Specialist the most clients.
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.

Teacher Assistant

Learning Adventure
06.2008 - 06.2009
  • Assisted the team leader with observing and recording children's growth, behavior, development and other activities. Provided a healthy, safe and welcoming environment. Assisted with the indoor and outdoor supervision of the children. Attended to physical needs of the children. Assisted in developing a good relationship with families/care givers. Gained more customers by word of mouth rather than advertising.
  • Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.

Education

Associate of Science - Nursing

Cedar Valley Community College
Lancaster, TX
01.2013

Human Resource Management and Business Administration

University of North Texas
Dallas, TX
05-2026

Skills

  • Microsoft Office proficiency
  • Meticulous attention to detail
  • Experienced with Outlook and Internet Research
  • Professional and mature
  • Strong problem solver
  • Dedicated team player
  • Self-starter
  • Client retention strategies
  • Cross-functional coordination
  • Professional telephone demeanor

Timeline

Textbook Service Specialist

Dallas ISD
07.2024 - Current

Substitute Teacher

Kokua Education
08.2023 - 05.2024

Teacher Assistant

Dallas ISD
10.2016 - 05.2022

Intake Specialist

Ferrer and Associates Law Firm
03.2016 - 10.2016

Customer Service Associate

Novitex Solutions
11.2015 - 03.2016

Appointment Scheduler

1st American Pension Services
03.2013 - 08.2013

Teacher Assistant

Desoto Children's Academy
10.2009 - 12.2014

Teacher Assistant

Learning Adventure
06.2008 - 06.2009

Associate of Science - Nursing

Cedar Valley Community College

Human Resource Management and Business Administration

University of North Texas

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Kari Waites