Kari Waste

• Designed and implemented a Global telephony system with over 800 agents and multiple languages focusing on Administration, Workforce and Quality Management, Reporting, Integrations with Salesforce and building/maintaining all IVR flows.
• Designed, installed and maintained organization's telephony network.
• Installed, maintained and supported IVR applications.
• Coordinated installation of new users and relocations of existing users.
• Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
• Performed day-to-day monitoring, management, administration and support.

• Manage and program all Telecommunication aspects within the company globally.
• Implement VoIP installations, training, new office setup, all MAC’s, wireless and on-call 24/7
• Approve all Telecom/Wireless billing and manage all circuit inventory within all sites.
• Coordinate all vendor relationships and assist with negotiations and contracts for the most cost-effective solutions for the business.

Directly responsible for auditing telecom expenses, managing inventory, migration to VoIP along with a MPLS deployment and voice migration company-wide.

• Managed and maintained budget, cost analysis for 130+ sites within U.S. and Canada along with future budgets and bill consolidations.
• Managed and maintained vendor relationships.

• Responsible for station database of 7000+ people and migration from Avaya to Cisco Call Manager.
• Managed various MAC requests with deployment and implementation.
• Directly responsible for training and company wide registration.
• Effectively worked with the project team for meeting minutes, inventory and over 200 administrative staff to define and document departmental requirements for future implementations.